
Telesales Executive
6 days ago
Job Description:
- Handle customer interactions across various channels, including phone calls,
- Assist customers in understanding pricing, financing options, government incentives,
scheduling service slots and delivery timelines.
customer satisfaction.
- Handle customer escalations, inquiries, and tickets efficiently to provide timely
resolutions and close them before the TAT.
- Maintain accurate records of customer interactions, inquiries, feedback, and
resolutions using CRM software.
- Assist in implementing feedback mechanisms and proactive problem resolution
strategies to continuously improve service quality and enhance customer satisfaction.
- Foster a positive and collaborative work environment, emphasizing efficiency in
- Ensure a focus on reducing average call handling time without compromising service
quality across various communication channels.
Graduate with 0- 1 years of experience in roles within customer service call centers.
Exceptional communication skills in English and Regional language.
Deep understanding of electric vehicles or the automotive industry is a plus.
Proven experience to quickly analyze customer issues, identify root causes, and provide
effective solutions or escalate as needed.
Strong problem-solving skills and the capacity to handle complex customer inquiries with
professionalism and efficiency.
Familiarity with customer relationship management (CRM) software and other tools will be
an advantage.
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Sales: 1 year (preferred)
**Language**:
- Kannada (preferred)
- English (preferred)
Work Location: In person
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