Sales & Operation Planning Coordinator

**Career Area**:
Supply Chain and Logistics

**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Role Definition
Leads forecasting, scheduling, and tracking real-time performance in order to support growing business and talent demands.

Responsibilities
- Analyzing and solving business problems with a focus on understanding root causes and driving forward-looking opportunities.
- Leading forecasting using trend analysis and statistical modeling to drive decision-making.
- Liaising with operational management teams on all matters related to resource planning.
- Producing effective resource scheduling to maximize performance and meet KPIs/SLA.

Degree Requirement
Degree or equivalent experience desired

Skill Descriptors
Level Working Knowledge:

- Obtains information about product and service linkages with other products and services elsewhere in organization.
- Researches the target market and how the product and services are sold and delivered.
- Explains current status, delivery alternatives and announced updates to products and services.
- Summarizes key features of major products or services in own unit.
- Assesses own unit's product alternatives, costs, and pricing.

Accuracy and Attention to Detail: Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
Level Extensive Experience:

- Evaluates and makes contributions to best practices.
- Processes large quantities of detailed information with high levels of accuracy.
- Productively balances speed and accuracy.
- Implements a variety of cross-checking approaches and mechanisms.
- Demonstrates expertise in quality assurance tools, techniques, and standards.
- Employs techniques for motivating employees to meet or exceed accuracy goals.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.
Level Extensive Experience:

- Seeks discrepancies and inconsistencies in available information; explains variances.
- Organizes and prioritizes the sequence of steps to be taken to remedy the situation.
- Identifies many possible causes for a problem based on prior experience and current research.
- Quantifies the costs, benefits, risks and chances for success before recommending a course of action.
- Approaches a complex problem by breaking it down into its component parts.
- Chooses among a diverse set of analytical tools according to the nature of the situation.

Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Working Knowledge:

- Demonstrates experience participating in productive collaborative processes.
- Under guidance, initiates collaborative meetings.
- Assists in communicating shared goals with diverse groups and parties.
- Helps promote collaboration across generations, functions, regions, and levels.
- Helps solve business problems and meet business goals through collaborative processes.

Operational Requirements Analysis: Knowledge of the methods and processes needed to determine and provide resources needed to achieve business results; ability to identify plan and mobilize resources required to fulfill operational objectives and plans.
Level Working Knowledge:

- Identifies resources required to accomplish team objectives.
- Develops plans for tracking quantitative measures of group performance against critical requirements.
- Monitors the literature on best practices to learn of new ways to optimize or reduce requirements.
- Creates defensible business cases for requirements analyses.
- Advocates when appropriate for requirements that fall outside normal bounds.

Planning and Organizing: Knowledge of the process of planning and arranging tasks and resources; ability to plan and organize both time and resources to get things completed while structuring and maintaining work in a systematic and highly methodical way.
Level Extensive Experience:

- Updates stakeholders on potential changes; re-negotiates requirements as necessary.
- Identifies the critical goals and tasks required to meet daily objectives.
- Develops contingency plans or to improve processes and to avoid problems before they occur.
- Evaluates linkages and interrelationships when prioritizing multiple responsibilities.
- Manages conflicting priorities effectively.
- Tracks the implementation of plans closely to ensure that desired outcome