Customer Service Officer

2 days ago

Hyderabad Telangana, India Connect Galaxy Full time

_**We are hiring**_

**Designation**: Customer Service Representatives

**Language known**: Hindi, English, Telugu

**Fresher **/ **Experienced **in **Tele-Sales**

Minimum qualification required is **10+2 **or **Any Degree**

**Role**: Inbound voice (Service oriented calls for swiping machine)

Rotational **shifts **and Rotational **week off**

**Salary**: 10k-13k In hand

**Location**: Kukatpally, Hyderabad.

**Roles & Responsibilities**:

- **Communication**:

- Be clear, concise, and courteous in your communication.
- Use active listening to understand customer concerns fully.
- **Product Knowledge**:

- Stay well-informed about the products or services you are supporting.
- Provide accurate and helpful information to customers.
- **Patience and Empathy**:

- Patience is key, especially when dealing with frustrated or upset customers.
- Show empathy by understanding and acknowledging their concerns.
- **Timeliness**:

- Respond to customer inquiries promptly.
- Set realistic expectations for issue resolution time frames.
- **Multi-Channel Support**:

- Ensure consistency in responses across all channels.
- **Problem-Solving**:

- Focus on finding solutions to customer problems.
- If an issue cannot be resolved immediately, communicate the steps being taken to address it.
- **Training and Development**:

- Continuously train support staff to keep them updated on products and services.
- Provide ongoing education on customer service best practices.
- **Feedback Collection**:

- Encourage customers to provide feedback on their experiences.
- Use feedback to identify areas for improvement in your support processes.
- **Automation and Technology**:

- Utilize technology, like chatbots and automation, to handle routine queries.
- Ensure that automated processes maintain a human touch.
- **Escalation Procedures**:

- Establish clear procedures for escalating complex issues to higher levels of support.
- Ensure a seamless transition for customers between support tiers.
- **Customer Education**:

- Educate customers on how to use products or services effectively.
- Provide resources such as FAQs, knowledge base articles, and tutorials.
- **Monitoring and Analytics**:

- Use analytics tools to track support performance and customer satisfaction.
- Monitor key metrics and adjust strategies based on the data.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹13,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Executive

    2 weeks ago

    Kukatpally, Hyderabad, Telangana, India Acintyo Local Oriented Customer Applications Private Limited Full time

    **Job Title**:Customer Service Executive (Female Only) **Company**:ACINTYO LOCAL ORIENTED CUSTOMER APPLICATION PVT. LTD **Location**: B4, IDA 5, Gandhi Nagar Rd, Asbestos Colony, Kukatpally, Hyderabad, Telangana -500037 **Experience**: 1 - 5 years **Job Summary**: **Key Responsibilities: - ** - Resolve customer complaints and queries in a professional and...

  • Customer Service Executive

    2 days ago

    Hyderabad, Telangana, India VisaPro Full time

    **VisaPro: Jobs in Hyderabad, India Office**: Best Place For The Best People To Work **Customer Service Executive (Code: IN111)**: **VisaPro Customer Service Executive will**: - Present VisaPro services to the global customers from over 45 countries. - Nurture existing clients as well as identify and cultivate new corporate clients. If you wish to be a...

  • Customer Service Officer

    4 days ago

    Hyderabad, India CallHealth Services Pvt Ltd Full time

    Job Summary: The Customer Support Officer in a healthcare organization plays a vital role in ensuring exceptional customer service and satisfaction. This position focuses on providing support to Insurance Customers, healthcare providers, and other stakeholders, addressing their inquiries, resolving issues, and facilitating smooth communication between...

  • Customer Relations Officer

    7 days ago

    Hyderabad, Telangana, India Titan Company Full time

    **Job Requirements** As a Customer Relations Officer at Titan, you will play a crucial role in ensuring customer satisfaction and maintaining strong relationships with our valued clients. In this role, you will be responsible for addressing customer inquiries, resolving complaints, and providing exceptional service to enhance the overall customer...

  • Customer Service Officer

    4 days ago

    HITEC City, Hyderabad, Telangana, India Hoopoe Infoedge Pvt Ltd Full time

    We are Hiring!!! Designation : Customer service officer - International **Process : US Telecom** **Excellent Communication skill in English** **Experience : Minimum 1 year of International BPO voice (Inbound)** **Experience Type (B2B/B2C) : B2C, Full TIME JOB** **Location : Hitec City, Hyderabad** **Work from Office** **Working Days : 5 days per week / split...

  • Customer Service Associate

    2 weeks ago

    Hyderabad, Telangana, India Hire Lab Career Solutions Full time

    **Job Title**: Customer Support Executive **Work Mode**: Work from Office **Salary**: ₹14,500 - ₹15,200 per month **Shift**: Rotational Shifts Here’s a job description for the Customer Support Executive position: **Job Title**: Customer Support Executive **Location**: [Insert Location] - Work from Office **Salary**: ₹14,500 - ₹15,200 per...

  • Customer Service Executive

    1 week ago

    Hyderabad, Telangana, India GROWNEXT CONSULTANCY SERVICE Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Role & ResponsibilitiesHandle inbound and outbound customer calls, emails, and chats professionally and efficiently.Resolve customer queries, complaints, and issues within defined timelines.Maintain accurate records of customer interactions and follow up for timely resolution.Coordinate with internal departments to ensure seamless customer service...

  • Customer Service Officer

    2 weeks ago

    Kukatpally, Hyderabad, Telangana, India Vezmanta Infra and Interiors Private Limited Full time

    **1. Client Interaction**: - **Welcoming and greeting clients**: Providing a positive first impression through excellent customer service. - **Scheduling appointments**: Managing calendars for consultations, meetings, or service appointments with clients. - **Gathering client information**: Collecting and verifying necessary client data such as contact...

  • Customer Service Associate

    2 weeks ago

    Hyderabad, Telangana, India Careers at Tide Full time

    **ABOUT TIDE**: At Tide, we are building a finance platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over **1 million small businesses**...

  • Customer Service Agent Customer Support

    1 week ago

    Hyderabad, Telangana, India AL FALAH SUPPLY PRIVATE LIMITED Full time

    Matches **Budget**Job budget:Not sponsored **Performance summary**Free post (data shown between 1 Nov 2025 - 8 Nov 2025)For more detailed data, visit the performance report.**0*Impressions**0**Clicks**0**Applications**Metrics over time*ImpressionsClicksApplicationsChoose a time granularity 01/1103/1105/1108/110123401234 **Job post summary** **Date...