Front Office Executive

2 weeks ago

Kolkata, India B.S.B International Full time

**BENEFITS**:

- Attractive Salary Up to**: 50,000 INR per month**:

- Appreciation bonus twice in a year
- Five Days Working (Monday-Friday)

**JOB DESCRIPTION & ORGANIZATION DETAILS**:
**About the Organization**

**Company Name**:B.S.B. INTERNATIONAL CAREER PVT. LTD**

**B.S.B International Career Pvt Ltd-**We are one of the leading ISO 9001: 2015 certified Immigration consultancies working for the past 14 years in India. We provide expert and customised services to our clients regarding Abroad Education, Paid Internships, Temporary Work, Permanent residency, Business and Investors Visa, Foreign Direct Investment, business investment solutions for both Indian and foreign businesses.

We have an active and strong network of business associates across the globe helping our clients in numerous manners. Our corporate office is situated in Kolkata.

**Domain**:Immigration Consultancy

**Job Category**: FULL TIME

**Designation**:Front Office Executive

**Education**: Bachelor’s Degree

**Place**: Kolkata

**Profile responsibilities**:

- Responsible for attending all the incoming calls, responding to them and transferring the call to the appropriate department if needed.
- Responsible for greeting the visitors at the office & welcome all visitors with smile and proper greetings and guide them properly as per their requirements.
- Responsible for maintenance of important documents, files and records in an organized manner.
- Responsible for keeping all the stationary items in the organization up to date and order for fresh stock.
- To co-ordinate with all the internal as well as external customers regarding their telephone messages and any other issues &responsible for attending a visitor or customer present at office.
- Responsible for providing information about the services of the organization.
- Actively builds awareness of the Brand amongst clients
- Provides and ensures high-quality customer service. Receives and resolves client feedbacks complaints in a manner consistent with company policy. Makes management aware of any complaints.
- Responsible for adhering to all the safety procedures and keeping the management informed about any kind of unsafe situation.
- Attending meetings and trainings as per requirement.
- Should have a bachelors degree
- 2-year experience in customer service, front desk or other related professional area
- Proficient in the English language (verbal & written)
- Must be able to handle a multitude of tasks in an intense, ever-changing environment
- Ability to focus attention on guest needs, remaining calm and courteous at all times
- Previous customer handling related experience of at least an year is necessary
- Must possess a professional presentation
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Understanding of sales performance metrics
- A team player with high level of dedication
- Ability to work under strict deadlines
- Full comprehension of office management systems including MS Office and procedures
- Should be result-orientated and able to work under pressure for all work done on time.

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