Operations Executive

3 days ago

Gurugram Haryana, India Plunes Healthcare Full time

**About Us**: We are a leading tech-driven healthcare company dedicated to improving patient outcomes by providing innovative solutions to hospitals and health insurance companies. Our mission is to empower healthcare institutions with cutting-edge technology that enhances operational efficiency and patient care. We are looking for a dynamic Operations Executive to join our team and play a pivotal role in expanding our network of partner hospitals.

**Job Summary**: The Operations Executive will be responsible for training hospitals to effectively use our technology panel and ensuring seamless onboarding and registration of hospitals onto our platform. This role requires a proactive individual who can manage multiple tasks, communicate effectively with healthcare professionals, and drive operational excellence.

**Key Responsibilities**:
**Hospital Onboarding**:

- Identify potential hospital partners and manage the end-to-end onboarding process.
- Coordinate with hospital administration and relevant stakeholders to ensure smooth registration on our platform.
- Gather and verify necessary documentation for hospital registration.

**Training and Support**:

- Conduct comprehensive training sessions for hospital staff on how to use our tech panel effectively.
- Develop training materials, user guides, and other resources to support hospital staff in utilizing our technology.
- Provide ongoing support and troubleshooting to hospital partners, ensuring they are fully equipped to use our platform.

**Relationship Management**:

- Build and maintain strong relationships with hospital partners, ensuring a positive experience with our technology and services.
- Act as the primary point of contact for hospitals, addressing any questions or concerns promptly and professionally.

**Operational Efficiency**:

- Monitor and evaluate the onboarding and training process, identifying areas for improvement and implementing changes as needed.
- Collaborate with the product and technical teams to provide feedback from hospital partners and suggest enhancements to our tech panel.
- Maintain accurate records of hospital registrations, training sessions, and feedback.

**Reporting and Analytics**:

- Generate regular reports on onboarding progress, training outcomes, and hospital engagement.
- Analyze data to identify trends and opportunities for growth and improvement.

**Qualifications**:

- Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
- 2+ years of experience in operations, customer support, or a related role, preferably in the healthcare or tech industry.
- Strong communication and interpersonal skills, with the ability to build rapport with diverse stakeholders.
- Excellent organizational and time-management skills, with the ability to handle multiple tasks simultaneously.
- Proficiency in using technology and software platforms; experience with healthcare technology is a plus.

**Job Types**: Full-time, Permanent

**Benefits**:

- Cell phone reimbursement
- Provident Fund

Schedule:

- Day shift

**Experience**:

- Customer Support (voice): 1 year (required)

Work Location: In person

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