Customer Support Executive

2 days ago

Jalandhar, India setuHR Full time

**Responsibilities**:

- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating policies and procedures.
- Planning the training and standardization of service delivery.
- Selecting and hiring new staff.
- Monitoring the work of individual representatives and of the team.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining a pleasant working environment for your team.

**Requirements**:

- A bachelor’s degree in related field.
- Excellent interpersonal and written and oral communication skills.
- Knowledge of CRM systems.
- Computer skills.
- Knowledge of mediation and conflict resolution techniques is preferable.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

Schedule:

- Monday to Friday

Application Question(s):

- How many years of Customer Support Executive experience do you have?
- What is your current/ last drawn annual salary (in Lakhs Per Annum)?
- Are you willing to relocate to Jalandhar, Punjab for this role?

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