Ai Solution Architect

7 days ago

Bengaluru Karnataka, India Lenovo Full time

**General Information**:

- Req #
- WD00082166
- Career area:

- Artificial Intelligence
- Country/Region:

- India
- State:

- Karnataka
- City:

- BANGALORE
- Date:

- Friday, May 9, 2025
- Working time:

- Full-time

**Additional Locations**:

- India - Karnātaka - Bangalore
- India - Karnātaka - BANGALORE

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

**Description and Requirements**:
As an AI Solution Architect, you will oversee the full lifecycle of our GenAI products for customer service worldwide, bridging user needs and cutting-edge AI technologies to deliver a world-class support experience that drives customer satisfaction and business growth.
1. Oversee GenAI product development: Lead the design, development, and continuous iteration of our AI-powered customer service products tailored to international users, translating real-world scenarios into intuitive features and workflows.
2. Drive cross-functional execution: Coordinate with engineering, data science, UX, localization, and operations teams to translate the AI product roadmap into actionable plans, managing priorities, timelines, and stakeholder communication to ensure on-time delivery.
3. Analyze performance and user feedback: Monitor KPIs and leverage user behavior and operational data to validate hypotheses, uncover pain points, and implement enhancements that elevate product effectiveness and customer satisfaction.
4. Conduct market and competitive research: Lead comprehensive market studies and competitive analyses, staying abreast of industry trends and emerging AI technologies to ensure our product remains differentiated and strategically positioned; adjust direction as needed based on insights.

**Additional Locations**:

- India - Karnātaka - Bangalore
- India - Karnātaka - BANGALORE
- India
- India - Karnātaka
- India - Karnātaka - Bangalore ,
- India - Karnātaka - BANGALORE

**NOTICE FOR PUBLIC**

At Lenovo, we follow strict policies and legal compliance for our recruitment process, which includes role alignment, employment terms discussion, final selection and offer approval, and recording transactions in our internal system. Interviews may be conducted via audio, video, or in-person depending on the role, and you will always meet with an official Lenovo representative.

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