Hotel Travel Desk Executive

3 days ago

Amritsar Punjab, India DISTANCE TRAVELS Full time

**Hiring of Travel Desk Executives - 5* Hotel**

**Key Responsibilities**:

- **Guest Assistance**: Provide personalized assistance to guests with travel arrangements, including transportation, excursions, and reservations.
- **Booking Management**: Manage and confirm bookings for transportation, tours, and other travel-related services with precision.
- **Local Insights**: Offer detailed information about local attractions, dining options, and events to enhance the guest experience.
- **Problem Resolution**: Resolve any issues or special requests related to travel and transportation, ensuring guest satisfaction.
- **Vendor Coordination**: Liaise with external travel service providers, including car rental companies, tour operators, and airlines.
- **Record Keeping**: Maintain accurate records of bookings, cancellations, and guest interactions.
- **Collaboration**: Work closely with hotel departments to fulfill guest requests and ensure seamless integration of services.

**Required Skills and Qualifications**:

- **Customer Service Expertise**: Proven track record in a high-level customer service role, ideally within the hospitality industry.
- **Communication Skills**: Excellent verbal and written communication skills; ability to interact effectively with guests and vendors.
- **Organizational Abilities**: Strong skills in managing multiple tasks, including handling reservations and coordinating services.
- **Attention to Detail**: High level of accuracy in booking details and understanding of travel logistics.
- **Technical Proficiency**: Familiarity with hotel management systems, booking platforms, and standard office software (e.g., Microsoft Office).
- **Problem-Solving Skills**: Ability to manage and resolve issues efficiently and professionally.

**Preferred Qualifications**:

- **Previous Experience**: Extensive experience in travel desk, concierge, or a similar hospitality role is highly desirable.
- **Language Skills**: Proficiency in multiple languages can be advantageous, depending on the hotel's guest demographic.
- **Educational Background**: A degree or certification in hospitality management, travel, or a related field is a plus.

**Personal Attributes**:

- **Professionalism**: Maintains a high level of professionalism and represents the hotel with integrity.
- **Empathy**: Demonstrates a genuine interest in guest satisfaction and willingness to go above and beyond to meet their needs.
- **Adaptability**: Ability to adapt to changing guest needs and work efficiently under pressure.
- **Team-Oriented**: Works collaboratively with other hotel departments and external service providers.

**Work Environment**:

- **Customer-Focused**: Direct interaction with guests requires a friendly and approachable demeanor.
- **Dynamic**: The role involves working in a fast-paced environment with varying demands and workloads.
- **Flexible Hours**: Availability to work irregular hours, including weekends and holidays, as needed.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

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