Building Operations, Facilities Services

JLL supports the Whole You, personally and professionally.

For Engineering Executive
What this job involves?

**1. Incident Management**:

- Handle incidents/work orders for critical systems within SLA on a global scale

through incident management software
- Ensure timely updates and follow ups within SLA.
- Ensure timely escalations and notification/communication reaches the stakeholders

properly.
- Prepare Post incident report with detailed root cause for business affected incidents

and share it to stakeholder’s
- Timely communication to stakeholders for the incidents nearing closure SLA
- Prepare and share open incident status to stakeholder’s n monthly basis

**2. Facilities Helpdesk**:

- Handle facilities service requests on a global scale through D365 /CFS tool
- Receiving and logging complaints containing complete details of the requests.
- Assign each request with appropriate service level hierarchy to determine the nature

of issues, and to dispatch them to the appropriate department
- Follow up on the progress of each request by coordinating with respective assignees

and monitoring their response time.
- Keep tabs on feedback and communicate with the requestor to ensure the closure of

the task
- Prepare daily and weekly reports on call status, as well as monthly reports on

recurring calls
- Assisting manager in conducting analyses is also within your scope.
- Prepare/contribute to the monthly management report for our clients.
- Working side-by-side with both engineering and facilities departments in handling

our operational procedures.
- Collaborative mind-set

**3. Remote Monitoring System**:

- Remotely monitor the mail and voice alarms for critical systems
- Monitor the Iconics alarms/faults for remote locations
- Escalate potential alarms/faults to the stakeholders as per the SLA
- Record the alarms/faults on shift basis
- Compile the alarms/faults record and share it to the stakeholders on monthly basis

**4. Work Permits**:

- Prepare and share the weekday/weekend work report as per the SLA timelines
- Record the permit status communication
- Prepare and share the weekday/weekend end of work report as per the SLA

timelines
- Compile all weekday and weekends report on monthly basis and share it to the

stakeholders

**5. Reports**:

- Prepare duty logs and share them with the internal team at end of shift
- Prepare histogram and share it to the internal team and clients on a weekly basis
- Prepare daily reports on Iconics alarms/faults and share it to stakeholders on daily

basis
- Prepare weekly incident report and share it with managers on a weekly basis
- Prepare monthly management reports and share it to stakeholders on a monthly basis
- Prepare adhoc reports and share it with the stakeholder.

Putting best practices in place, Teamwork should also be one of your strongest points, as
you’ll work with a team to ensure that all performance targets set out in the KRA are being
met.

**Sound like you? To apply, you need to be**:
Technical hands
- Knowledge and penchant for using technology tools in delivering day-to-day tasks
- Excellent Organization, Time Management & prioritizing skills
- Attention to detail

**Good communicator**: Do you have a fluent spoken and written English language? Can you
communicate with your colleagues, clients and vendors? If you said yes to these, bring your
ambition and explore our world of possibility.

**Collaborative mind set**: We believe that collaboration plays a central role in achieving
success, Demonstrate flexibility in working with a team, you must possess a customercentric focus and superior organisational skills to manage daily activities effectively

**What we can do for you**:
At JLL, we make sure that you become the best version of yourself by helping you realise
your full potential in an entrepreneurial and inclusive work environment. We will empower
your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core valu