Sps T4 Associate

1+ years of customer service experience
- 1+ years of driving process improvements experience
- Speak, write, and read fluently in English
- Experience with Excel
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Description

The Selling Partner Support (SPS) organization in Amazon provides world-class support to our global Selling Partners, and is looking for a SPS T4 Associate in our program. The T4 Associate is accountable for providing support on tickets governed by internal service level agreements. The T4 Associate is responsible for creating a high-performance culture that demonstrate levels of ownership, accountability and selling partner advocacy that enable the vision of a remarkable Selling Partner/SPS/T4 on boarded groups’ experience. By serving as the first resolution point for SPS Associates supporting Trouble Tickets from Sellers, Brands and Vendors.
Roles and Responsibilities

**This includes, but is not limited to**:

- The SPS T4 Associate demonstrates end to end ownership of every ticket raised coupled with proactive problem solving and provides exceptional support.
- Demonstrates effective, clear and professional written and oral communication.
- Provides prompt and efficient service including the appropriate escalation of the issues.
- Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
- Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
- Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Virtual Location - DL
- Experience within a customer service environment - Desire to expand skills into new areas.