Healthcare Customer Service Executive

2 weeks ago

Remote, India Noor Talents Full time

**Job Overview**:
**Responsibilities**:
**Patient Advocacy**: Serve as the primary point of contact for patients and families to address concerns, feedback, and inquiries. Advocate for patients to ensure their needs are met and concerns are resolved promptly and with empathy.

**Conflict Resolution**:Investigate and resolve patient complaints, concerns, or issues, collaborating with clinical and administrative teams. Implement effective solutions to enhance patient satisfaction and loyalty.

**Communication**: Develop and implement communication strategies to keep patients informed about services, policies, and relevant updates.

**Quality Improvement**:Collaborate with internal teams to identify areas for improvement in patient care and services. Participate in quality improvement initiatives to enhance overall patient satisfaction and experience.

**Patient Feedback Collection**: Implement systems for collecting and analyzing patient feedback through surveys, interviews, and other channels. Use feedback to make data-driven recommendations for improving patient care processes.

**Appointment Scheduling**:Efficiently manage and schedule patient appointments, ensuring optimal utilization of clinical resources. Coordinate with clinical teams to schedule follow-up appointments, assessments, and therapy sessions.

**Patient Coordination**: Liaise with patients to confirm appointments, provide necessary information, and address scheduling-related inquiries. Collaborate with clinical staff to accommodate urgent or high-priority appointments.

**Record Management**: Maintain accurate and up-to-date records of patient appointments and scheduling information. Ensure compliance with privacy regulations in handling patient scheduling data.

**Communication with Clinical Teams**: Collaborate closely with clinical teams to communicate changes in schedules, cancellations, and other pertinent information. Facilitate effective communication between patients and clinical staff.

**Qualifications**:
Must speak fluent English (Spanish is a huge plus)

Proven experience in patient relations, customer service, and appointment scheduling in the healthcare industry.

Strong interpersonal and communication skills with the ability to empathize and connect with patients.

Knowledge of mental and behavioral health services and a commitment to patient-centered care.

Familiarity with relevant healthcare regulations and compliance.

**Job Types**: Full-time, Permanent

**Benefits**:

- Work from home

Schedule:

- Monday to Friday
- Night shift
- US shift

Supplemental pay types:

- Yearly bonus

**Language**:

- Spanish (required)

Work Location: Remote

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