Collection Supervisor

2 weeks ago


Delhi, India K D Groups Full time

Collection SupervisorDelhi

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Assist in formulation of targets for individual & teams as per Strategies outlined.
Hire and onboard new employees
Answer questions from individual team members and provide guidance with feedback
Anticipate escalation and take over calls when needed
Devise ways to optimize procedures and keep staffs motivated.
Measure performances as per the defined key metrics.
Ensuring adherence to policies for attendance & other procedures.
Keep management informed on issues & problems.
Prepare daily monthly reports / dashboards.
Monitoring & tracking of individual tele-callers on a daily basis in terms of performance & productivity
Consistently achieving set targets
Achieving productivity metrics as per set benchmarks
Handling customer complaints/ Queries
Inter department follow
- ups on need basis.
Managing & handling pick ups coordination with agencies & FOS.
- Experience- 0 - 1 Years- Salary- 1 Lac To 1 Lac 50 Thousand P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service- Qualification- Other Bachelor Degree- Key Skills- Customer Complaints Follow Upps Monthly Report Operations Team Handling ops team handling call monitorAbout Company
- Company NameK D Groups
- About Company- K D Groups is a certified company and one of the leading Service providers based in Delhi NCR (Bahadurgarh).We are offering a wide range of services such as Manpower Recruitment Services Security Services, House Keeping Services, Transportation Services, Placement Services, Head Hunting, Verification Services and Resume Making Services. We have also emerged as one of the top companies, providing a wide range of manpower solutions in the country.- Contact Person- Miss.Neha- Address- 558/6, Sant Colony, Near Meena Taneja Clinic,Opp. Govt. Boys School,Railway Road, Bahadurgarh.- Mobile +91-XXXXXXXXXX



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