Cashier/customer Service

**1. Job Summary**

The Cashier / Teller is responsible for handling day-to-day cash transactions, ensuring accurate record-keeping, and maintaining excellent customer service standards. The role involves managing deposits, withdrawals, and other member-related transactions efficiently and in compliance with the organization’s operational, audit, and KYC/AML policies.

**2. Key Responsibilities**

**A. Cash Handling and Transactions**
- Receive and disburse cash accurately against valid instruments such as vouchers, cheques, or withdrawal slips.
- Handle deposits, withdrawals, loan repayments, and account payments.
- Maintain and balance daily cash transactions at the end of each working day.
- Verify cash denominations, detect counterfeit notes, and maintain proper cash custody.
- Ensure that all transactions are recorded promptly and correctly in the system.

**B. Customer Service and Relationship Management**
- Greet and assist customers courteously, maintaining a professional and friendly approach.
- Address customer queries, requests, and complaints effectively within the defined service time.
- Provide information to customers regarding account balances, deposits, withdrawals, and product details.
- Educate customers about society’s financial products, services, and digital channels (e.g., online payments, mobile app, etc.).
- Promote cross-selling of society’s products such as Fixed Deposits, Recurring Deposits, and Loan Schemes.
- Maintain confidentiality and ensure trust and satisfaction in every customer interaction.

**C. Records and Reporting**
- Maintain up-to-date registers, ledgers, denomination slips, and cash balance sheets.
- Assist in preparing daily cash reports, reconciliations, and submission to the Branch Manager/Accounts section.
- Support internal and external audits by providing required documentation and reports.

**D. Compliance and Security**
- Follow all KYC, AML, and internal audit guidelines strictly.
- Ensure secure handling and storage of cash, keys, and transaction documents.
- Immediately report any irregularities, discrepancies, or suspicious transactions.
- Maintain a clean, organized, and professional counter area.

**E. Coordination and Support**
- Coordinate with other staff and departments to ensure smooth branch operations.
- Assist in deposit collection drives, loan disbursement, or other member service activities as directed.
- Support branch operations during peak hours and ensure end-of-day reconciliation.

**3. Required Qualifications and Skills**
- **Education**: Graduate in Commerce / Finance / Business Administration (preferred).
- **Experience**: 1-3 years of relevant experience in a cooperative society, bank, or financial institution.
- **Skills and Competencies**:

- Strong numerical and accounting accuracy
- Excellent communication and customer-handling skills
- Proficiency in computer operations (MS Office, Tally, or Core Banking Software)
- High level of honesty, integrity, and punctuality
- Ability to work efficiently under pressure

**4. Work Environment**
- **Location**: Branch Office / Head Office counter operations
- **Work Hours**: As per branch working hours (may include weekends if required)
- **Nature of Role**: On-site, member-facing, and cash-handling position

**5. Key Performance Indicators (KPIs)**
- Accuracy and timeliness of transactions
- Quality of customer service and feedback
- Compliance with operational and audit standards
- Error-free reporting and reconciliation
- Contribution to customer satisfaction and retention

Pay: ₹9,653.90 - ₹21,953.07 per month

**Benefits**:

- Health insurance

Work Location: In person