Cashier/customer Service

1 Job Summary The Cashier Teller is responsible for handling day-to-day cash transactions ensuring accurate record-keeping and maintaining excellent customer service standards The role involves managing deposits withdrawals and other member-related transactions efficiently and in compliance with the organization s operational audit and KYC AML policies 2 Key Responsibilities A Cash Handling and Transactions Receive and disburse cash accurately against valid instruments such as vouchers cheques or withdrawal slips Handle deposits withdrawals loan repayments and account payments Maintain and balance daily cash transactions at the end of each working day Verify cash denominations detect counterfeit notes and maintain proper cash custody Ensure that all transactions are recorded promptly and correctly in the system B Customer Service and Relationship Management Greet and assist customers courteously maintaining a professional and friendly approach Address customer queries requests and complaints effectively within the defined service time Provide information to customers regarding account balances deposits withdrawals and product details Educate customers about society s financial products services and digital channels e g online payments mobile app etc Promote cross-selling of society s products such as Fixed Deposits Recurring Deposits and Loan Schemes Maintain confidentiality and ensure trust and satisfaction in every customer interaction C Records and Reporting Maintain up-to-date registers ledgers denomination slips and cash balance sheets Assist in preparing daily cash reports reconciliations and submission to the Branch Manager Accounts section Support internal and external audits by providing required documentation and reports D Compliance and Security Follow all KYC AML and internal audit guidelines strictly Ensure secure handling and storage of cash keys and transaction documents Immediately report any irregularities discrepancies or suspicious transactions Maintain a clean organized and professional counter area E Coordination and Support Coordinate with other staff and departments to ensure smooth branch operations Assist in deposit collection drives loan disbursement or other member service activities as directed Support branch operations during peak hours and ensure end-of-day reconciliation 3 Required Qualifications and Skills Education Graduate in Commerce Finance Business Administration preferred Experience 1-3 years of relevant experience in a cooperative society bank or financial institution Skills and Competencies Strong numerical and accounting accuracy Excellent communication and customer-handling skills Proficiency in computer operations MS Office Tally or Core Banking Software High level of honesty integrity and punctuality Ability to work efficiently under pressure 4 Work Environment Location Branch Office Head Office counter operations Work Hours As per branch working hours may include weekends if required Nature of Role On-site member-facing and cash-handling position 5 Key Performance Indicators KPIs Accuracy and timeliness of transactions Quality of customer service and feedback Compliance with operational and audit standards Error-free reporting and reconciliation Contribution to customer satisfaction and retention Job Type Full-time Pay 9 653 90 - 21 953 07 per month Benefits Health insurance Work Location In person