Operation Coordinator

4 days ago

Tamil Nadu, India Frost & Sullivan Full time

Overview:
**About Frost & Sullivan**:
Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related transformational growth opportunities that will make or break today's market participants. For more than 50 years, we have developed growth strategies for the global 1000, emerging businesses, the public sector and the investment community. Our “Growth Partnership” supports clients by addressing these opportunities and constructs the foundation upon which visionary innovation becomes possible. This includes our 360 degree research, comprehensive industry coverage, strategy, vision, innovation and implementation

Due to continuing company success, the Customer Analytics Practice Area is seeking to appoint a professional Operations Coordinator to shape the expansion within this well established practice area.

**Responsibilities**:

- Support the execution of projects, both qualitative and quantitative
- Closely track the progress of interview completes and quota fillings
- Quality check transcripts of in-depth interviews
- Quality checking for online surveys
- Prepare templates
- Pro-actively alert Operations Manager in case of any issues
- Project manage external partners to ensure field work is delivered on time and within budget
- Communicate with Customer Analytics team members on progress and issues
- Pro-actively suggest solutions to overcome challenges

Qualifications:

- Minimum of 2 year-experiences working in operations’ coordination environment.
- Thorough understanding and knowledge of research methodologies, including experience in using survey platforms (we are using Voxco, so experience with platform like Decipher, Qualtrics, etc. a plus)
- High proficiency in English (both written and spoken)
- Sound MS Office skills, especially in Excel, SPSS skills of advantage, PowerPoint skills a strong plus
- High attention to detail, working with high accuracy
- Strong understanding of data collection
- Proactive, well - organized and capable of delivering tangible results in a fast paced and creative environment
- Independent, reliable, willingness to take on responsibility
- Intercultural competence and ability to work in a global matrix organization
- Ability to communicate effectively with a global team
- Time manage effectively and efficiently
- Customer and service orientation

**Benefits**:

- Annual base salary plus variable compensation plan
- Monday-Friday 5PM -2am (flexible work schedule options available)

Why **Frost & Sullivan** is important to your **career enhancement**:

- Learn to leverages visionary innovation to address the global challenges of collapse, disruption, and transformation
- Enhance your skills to discover growth opportunities and be part of a team, that for more than 50 years, has been developing high impact growth strategies for emerging business and for the global 1000
- You will be part of a winning, global team that fosters team work and an Olympic spirit while enhancing your communication and people skills
- Encouragement to develop your intellectual curiosity and will be provided the ability to collaborate across all levels of the company across the globe
- Have a definitive career trajectory with numerous growth opportunities and career paths available to you
- Be part of a "best in class" global team that strives for excellence in work and social engagements

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