Pm Digital Saap

5 days ago

Pune Maharashtra, India EIL Global Full time

We are looking for a seasoned **Programme Manager** to join our **Digital - SAAP / North Star** team, leading critical, high-impact initiatives that enhance customer journeys in mobile banking. This is a hands-on role where strategic thinking, execution excellence, and stakeholder engagement come together to deliver transformative digital experiences.

**Key Responsibilities**
- Lead end-to-end delivery of customer journey-related programmes within mobile banking as part of the Digital - SAAP / North Star initiatives.
- Be deeply involved in programme execution—identify issues, remove blockers, and ensure timely delivery while maintaining quality and scope.
- Partner with senior stakeholders, including Managing Directors, to align expectations, present updates, and influence outcomes.
- Anticipate risks, surface blockers, and proactively escalate issues to maintain momentum and deliver results.
- Drive multiple capabilities within the Service Value Stream (SVS), ensuring ownership and accountability for outcomes.
- Work within agile frameworks—scrum at minimum, with SAFe preferred—to ensure structured delivery while embracing flexibility where required.
- Simplify complex challenges and present actionable insights at the appropriate level for decision-makers.
- Manage time effectively, balancing competing priorities and being prepared to stretch beyond standard expectations.
- Scale rapidly without requiring extended familiarization, and adapt quickly to new challenges.
- Demonstrate resilience, professionalism, and composure in the face of setbacks and high-pressure situations.

**Preferred Experience & Skills**
- Proven track record in managing digital programmes in customer journey, preferably in mobile banking or fintech environments.
- Agile mindset with hands-on experience in Scrum; SAFe exposure is highly desirable.
- Strong stakeholder management skills, capable of influencing at senior levels and navigating complex organizational structures.
- Ability to break down complexity and communicate clearly across technical and non-technical audiences.
- Exposure to Cards, Payments, Accounts (Servicing), or Security/Authentication is a strong advantage.
- Strong sense of ownership and accountability for delivery across multiple initiatives.
- Excellent time management, prioritization, and problem-solving skills.
- Resilience and ability to handle setbacks without losing momentum.
- Ability to scale rapidly and operate effectively without a prolonged onboarding phase.

Pay: From ₹1,400,000.00 per year

**Benefits**:

- Health insurance

Application Question(s):

- What is your current CTC
- What is your expected CTC
- What is your Notice period

Work Location: In person

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