Facility Executive

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Facilities Executive
Work Dynamics

Will be responsible for managing all aspects of day-to-day service delivery in Accenture during the shift. He/ She also will be accountable for proper usage and functionality of the technologies implement at site. Coordination with vendor partners.

**What this job involves**:
**Helpdesk/Mailroom Operations**:
- To provide management advice on Helpdesk/Mailroom for escalated issues during the shift
To ensure immediate response to all priority calls from employees and Siebel team during the shift and follow escalation process
Clearing of C-mail / Government agencies mail to the proper recipient.
To ensure accident or crises management is addressed immediately

**Front Office Operations**:
- To provide management advice for Front Office for escalated issues during the shift.
To ensure immediate response to all priority calls during the shift and follow escalation process
To take rounds of front office, lobby area, rest rooms to ensure a high standard of housekeeping & upkeep.

**Security Operations**:
- Attending the shift briefing
To ensure Security muster, deployment and make sure to acknowledge on the register for any penalties/comments for the improvement in security services
To ensure that the security assignment manager or security in-charge of the facility is being updated on the client’s/VIP visits
To ensure that the security related issues are discussed with security assignment manager and also on priority for the shift and ensure there is an action and tracking for the issue closure.
To ensure that security staff adheres to GAP norms.
To discuss and assist facility manager and security Manager (pan India) on monthly basis on the vendor performance matrix.
To ensure the Grooming of the staff
To manage the overall key room, clock room and time office operations.
To ensure weekly training is imparted and staff grooming standard is maintained.
To ensure VMT tool (vendor management tool) is up and run all the time
To ensure all registers/tools update for material movements (In & Out) on day-to-day basis
Follow the escalation matrix if anything wrong.
Ensure to implement EHS practices (PPEs etc) in and around the security premises
Ensure to update the new assets in the asset tracker & update the relevant stake holders (WM & CEs)

**Housekeeping Operations**:
- Attending the shift briefing
To ensure Housekeeping muster, deployment and ensure acknowledgment on the register for and penalties/comments for the improvement in housekeeping services.
To ensure that the housekeeping duty manager or housekeeping in-charge of the facility is being updated on the client’s/VIP visits.
To ensure that the housekeeping related issues are discussed with housekeeping duty manager and on priority for the shift and ensure there is an action and tracking for the issue closure.
To ensure a facility walk through to check on all rest rooms, breakout area, workstations, meeting rooms, cabins, common areas, development areas for the quality of the housekeeping services.
Identification, on time closure and reporting of snags.
To discuss and assist facility manager on monthly basis on the vendor performance matrix.
Ensure all the Siebel housekeeping calls are closed on priority and within TAT without escalations.

**Cafeteria Operations**:
- To ensure caterers maintain a high standard of hygiene & cleanliness in the services areas
During food run out situation, ensure the matter is escalated to catering lead and coordinate with the catering vendor or any other alternative arrangements
To ensure random food samples test is done by Accenture authorized vendor and results are taken up accordingly.
To manage and supervise the quality, quantity and the cost of meal and refreshments