Greeter

5 days ago

Mumbai, India Citi Full time

The Greeter is an entry-level position responsible for assisting with handling of the branch welcome desk including the day to day client query handling and guiding them to relevant desks for their transaction processing. The overall objective is to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions. **Responsibilities**: - Serve as the first point of contact for Citi clients and provide a positive first impression through friendly and efficient customer service - Identify referral opportunities for new products and services based on client’s financial goals - Educate clients on digital and self-service opportunities offered by Citi - Adhere to bank policies, operational controls, and regulatory procedures to ensure the safety and security of clients and bank assets - Ensure all client needs are met and effectively manage any client issues/concerns, escalating as needed - Maintain working knowledge of client accounts as well as new and existing products and services offered **Qualifications**: - 0-1 years’ relevant experience - Demonstrated sales and customer service experience in retail or financial setting - Effective problem solving and communication skills - Ability to work well in a team oriented environment **Education**: - Any Bachelor’s degree This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required. - **Job Family Group**: Customer Service - **Job Family**: Service - **Time Type**: Full time - Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting

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