Advisor Voice Rcc b

4 days ago

Guna, India Reliance Jio Infocomm Limited Full time

Posted Date 17 Jun 2025
- Function/Business Area Customer Service
- Location Guna
- Job Responsibilities 1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements
- Education Requirement 10 + 2 / Graduation degree in any discipline
- Experience Requirement 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)
- Skills & Competencies 1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
- **Location Map : Guna

  • Advisor Voice

    2 weeks ago

    Guna, MP, IN Jio Full time

    Posted Date 31 Jul 2025 Function Business Area Customer Service Location Guna Job Responsibilities 1 Manage all customer interactions as rostered within parameters 2 Demonstrate ownership on calls when contacted by customer 3 Respond to all customers in appropriate tone and language 4 Offer a solution-based approach for all customer...

  • Advisor Voice

    3 weeks ago

    Guna, MP, IN Jio Full time

    Posted Date 28 Dec 2024 Function Business Area Customer Service Location Guna Job Responsibilities 1 Manage all customer interactions as rostered within parameters 2 Demonstrate ownership on calls when contacted by customer 3 Respond to all customers in appropriate tone and language 4 Offer a solution-based approach for all customer...

  • Advisor Voice

    4 weeks ago

    Guna, Madhya Pradesh, India Jio Full time

    Posted Date 12 Sep 2025 Function Business Area Customer Service Location Guna Job Responsibilities 1 Manage all customer interactions as rostered within parameters 2 Demonstrate ownership on calls when contacted by customer 3 Respond to all customers in appropriate tone and language 4 Offer a solution-based approach for all customer...

  • Advisor Voice

    3 weeks ago

    Guna, India Jio Full time

    Posted Date 29 Jul 2025- Function/Business Area Customer Service- Location Guna- Job Responsibilities Manage all customer interactions as rostered within parameters Demonstrate ownership on calls when contacted by customer Respond to all customers in appropriate tone and language Offer a solution-based approach for all customer interactions Educate...

  • Advisor Voice

    1 week ago

    Guna, Madhya Pradesh, India Jio Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Posted Date29 Jul 2025- Function/Business AreaCustomer Service- LocationGuna- Job ResponsibilitiesManage all customer interactions as rostered within parameters Demonstrate ownership on calls when contacted by customer Respond to all customers in appropriate tone and language Offer a solution-based approach for all customer interactions Educate the...

  • Advisor Voice RCC_B

    1 week ago

    Guna, Madhya Pradesh, India Jio Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Posted Date17 Jun 2025- Function/Business AreaCustomer Service- LocationGuna- Job ResponsibilitiesManage all customer interactions as rostered within parameters Demonstrate ownership on calls when contacted by customer Respond to all customers in appropriate tone and language Offer a solution-based approach for all customer interactions Educate the...

  • Advisor Voice RCC_B

    3 weeks ago

    Guna, India Jio Full time

    Posted Date 17 Jun 2025- Function/Business Area Customer Service- Location Guna- Job Responsibilities Manage all customer interactions as rostered within parameters Demonstrate ownership on calls when contacted by customer Respond to all customers in appropriate tone and language Offer a solution-based approach for all customer interactions Educate...