Executive - Tele Calling & Customer Relations

4 days ago

Kochi Kerala, India ABAD Builders Full time

Person Specification
- Any graduate having 3-4 years of experience in tele calling & handling customer relations
- KSA's (Knowledge, Skills and Abilities)
- Should possess hands on experience in making outbound calls to inform and promote on flats /villa and other services
- Excellent communication skills and strong command of the English language
- Data entry skills to complement the tele calling work.
- Pleasant and pleasing personality
- Research skills for telecalling and reaching out to new clientele

**JOB ROLE**
- Improve organisational efficiency through diligent observation skills as a telecaller
- Memorise scripts and customise them for the clients as per the situation while telecalling
- Foster relationships with existing clients, and build a rapport with potential clients
- Make reports and documentation based on conversations that took place during telecalling
- Report the analysis and observation to the team lead
- Adhere to organisational guidelines and methodology while telecalling
- Generate sales by making cold calls to active or old clients

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