#893 - Proactive Grace Support - M365 Ambassador

4 days ago

Bengaluru Karnataka, India Upwork Full time

**Company Description**
One of Upwork's largest clients, an American multinational technology company, is in search of a **Japanese speaking** **M365 IT customer support agent
- Grace period support** with strong communication skills and basic knowledge on M365 technologies to** work remotely between 1am
- 9am UTC Monday-Friday.**
**Job Description** Responsibilities**:

- The agent will proactively contact and provide solutions to customers who have M365 subscriptions currently in “Grace” period, which includes any of the following: the existing payment method is expired, declined by the bank. The freelancer will support the customer by assisting them to re-add their payment.

**Qualifications** Requirements**:

- Fluency in Japanese and English
- Superior communication skills including active listening
- General knowledge on M365 technologies (Exchange, SharePoint, Teams, DNS, PowerShell, etc.)
- Excellent problem-solving skills
- Strong interpersonal skills
- Persuasion skills are a plus
- A positive attitude and the ability to build relationships with clients
- Ability to speak a second language may be advantageous
- Computer that is not joined to another company’s domain, neither managed by any remote management - inventory systems or tools. Preferred:

- Dedicated laptop or PC for this project with no additional work or personal software installed
- OR have a PC with DUAL boot, where in boot1 you can have personal and work partition and in boot2 you can have an environment dedicated to the project
- OR have an additional USER profile dedicated only for this project, with no other software running
- Windows 10 Pro (latest updates installed)
- Minimum of 8 GB Ram (16 is recommended)
- Core i3 processor (i5 is recommended)
- Minimum of 256GB Hard disk (256 SSD is recommended)
- Ethernet connection required
- For security requirements, freelancers will not connect to the provided systems and tools using WiFi
- A minimum of 25 Mbps download speed & 10 Mbps upload speed
- No 3rd-party antivirus software installed
- Media devices that are Teams compliant
- Microphone/headset with background noise cancelling (not a phone headset)
- Webcam, preferably compatible with Windows Hello Technology

**Additional Information**
- Work with a fortune 500 company
- Competitive pay based on number of tickets solved
- Join a global community of IT specialists

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