Customer Care Executive

7 days ago

Modi Nagar Ghaziabad Uttar Pradesh, India PI ENGINEERING WORKS Full time

Key Responsibilities:

- **Handling Customer Inquiries**:Responding to customer questions and requests regarding products, services, billing, or other concerns.
- **Issue Resolution**:Addressing and resolving customer complaints, technical issues, or other problems.
- **Providing Guidance**:Assisting customers with product usage, troubleshooting, or other support needs.
- **Maintaining Records**:Keeping accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions.
- **Communication**:Engaging in effective communication with customers, both verbally and in writing, using various channels.
- **Collaboration**:Working with other teams, such as technical support or sales, to ensure timely and effective resolution of customer issues.
- **Customer Satisfaction**:Ensuring that customers have a positive and satisfactory experience.
- **Following Procedures**:Adhering to company policies, guidelines, and procedures for handling customer interactions.

Additional Responsibilities (may vary depending on the organization):

- **Lead Generation**:Identifying and pursuing potential new customers.
- **Sales**:Assisting with sales efforts, such as upselling or cross-selling products or services.
- **Training**:Providing training to new or existing team members on customer service practices.
- **Performance Monitoring**:Tracking and evaluating customer service metrics, such as call handling time, customer satisfaction scores, and resolution rates.
- **Customer Relationship Management (CRM) System**:Utilizing CRM systems to manage customer interactions, track issues, and maintain records

**Skills Required**:

- **Strong Communication Skills**: Ability to communicate effectively with customers, both verbally and in writing.
- **Problem-Solving Skills**: Ability to identify and resolve customer issues effectively.
- **Empathy and Patience**: Ability to understand and respond to customer concerns with empathy and patience.
- **Organization Skills**: Ability to manage multiple tasks and prioritize customer needs.
- **Technical Proficiency**: Ability to utilize CRM systems and other customer service tools.

**Job Types**: Full-time, Fresher, Internship

Pay: ₹9,809.80 - ₹28,920.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9027709176

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