Customer Relationship- Japanese

**Who We Are**

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

**The Role**

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn’t specific to any one platform, so you’ll need a good feel for all of them. And because of this, you’ll experience variety and growth at Kyndryl that you won’t find anywhere else.

You’ll be involved early to offer solutions, help decide whether something can be done, and identify the technical and timeline risks up front. This means dealing with both client expectations and internal challenges - in other words, there are plenty of opportunities to make a difference, and a lot of people will witness your contributions. In fact, a frequent sign of success for our Infrastructure Specialists is when clients come back to us and ask for the same person by name. That’s the kind of impact you can have

This is a project-based role where you’ll enjoy deep involvement throughout the lifespan of a project, as well as the chance to work closely with Architects, Technicians, and PMs. Whatever your current level of tech savvy or where you want your career to lead, you’ll find the right opportunities and a buddy to support your growth. Boredom? Trust us, that won’t be an issue.

Your future at Kyndryl
There are lots of opportunities to gain certification and qualifications on the job, and you’ll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

**Who You Are**

You’re good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you’re open and borderless - naturally inclusive in how you work with others.

**Required Professional Experience**
- At least 6 years of experience in a similar role, preferably in an IT or technical setting.
- Fluent in Japanese (JLPT N3, N2 or above) and English, both written and verbal. Proficiency in IT systems. ⁠
- Able to lead a team
- Excellent MS Office skills
- especially in Excel and Macros
- Expected to do the work according to SOP’s (In Japanese).
- Translation and Interpretation of instruction from clients (as required).
- Communication with stake holders in Japan /India.
- Prioritize various task based on business impact to the client.
- Handle production operating system resource availability.
- Perform root cause analysis, resolution and / or critical issue,Monitoring for SLA checklist and make sure of the SLA jobs completion within the given SLA time.
- Develop working relationships with support and delivery teams, management and liaise with support areas as required.
- Train and mentor other team members
- Participate in daily Operations meetings
- Experienced in handling client communication and negotiations.
- Excellent in Japanese skills both translation and interpretation
- Proven hands-on experience in SCRUM or Project Management.
- Excellent problem-solving and analytical skills
- Hands-on experience with cloud technologies, databases, or programming languages is a plus.Experience with IT service management tools (e.g., Service Now, Jira) is an advantage.

**Preferred Professional Experience**
- Certifications in Japanese language proficiency JLPT N2 or above
- Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
- Experience in working with Japanese clients or in a multicultural team is preferred.
- Knowledge in splunk, VB Script is an advantageAbility to work independently and manage multiple tasks and deadlines.

**Being You**

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.