Customer Relationship-Japanese

Job Description

The Role

Role involves managing and optimizing IT infrastructure- good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally figuring it out. This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.

There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.

- Act as a liaison between Japanese-speaking clients and internal technical teams, ensuring clear communication and understanding.
- Provide IT support, troubleshooting, and solutions for technical issues related to software, hardware, networks, and systems.
- Translate technical documents, reports, and user manuals from Japanese to English and vice versa.
- Participate in IT projects that involve Japanese-speaking clients, ensuring that requirements are well understood and met.
- Collaborate with cross-functional teams (development, network, and support teams) to deliver quality IT services and solutions.
- Provide training to team members in Japanese as necessary.
- Assist in creating and updating technical documentation, ensuring they are accessible in both Japanese and English.

Your future at Kyndryl

Becoming a Project Manager at Kyndryl is an excellent gateway to many different paths. You'll be creating a well-rounded skillset while gaining professional certifications and qualifications. You can evolve horizontally into other technical or non-technical areas such as Technical Service Architect, or you can move vertically to become a senior project manager or program manager. There are many different types and flavors of PM roles, so everyone can find the opportunity that suits them best.

Who You Are

You're good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, you're open and borderless naturally inclusive in how you work with others.

Required Professional Experience

- At least 4 years of experience in a similar role, preferably in an IT or technical setting.
- Fluent in Japanese (JLPT N2 or above) and English, both written and verbal. Proficiency in IT systems, including networks, hardware, software, and troubleshooting.
- Experienced in handling client communication and negotiations.
- Excellent in Japanese skills both translation and interpretation
- Proven hands-on experience in SCRUM or Project Management.
- Excellent problem-solving and analytical skills
- Hands-on experience with cloud technologies, databases, or programming languages is a plus.
- Experience with IT service management tools (e.g., Service Now, Jira).

Preferred Professional Experience

- Certifications in Japanese language proficiency JLPT N2 or above
- Excellent communication and interpersonal skills, with the ability to explain technical information to non-technical individuals
- Experience in working with Japanese clients or in a multicultural team is preferred.
- Knowledge of Mainframe domain.
- Ability to work independently and manage multiple tasks and deadlines.

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