Customer Service

1 week ago


Ernakulam, India Gravitas iSolutions Full time

**Job details - Customer Service - Voice Call (USA)**

**Job Type**
- Experienced/Work from office only.

**Roles & Responsibilities**:

- Work directly with customers via telephone to describe products and/or services.
- Identifies customer issues and provides appropriate solutions.
- Be able to have a western accent and very fluent in American dialect.
- Be willing to document on crm of calls placed and topic of discussion of there is some.
- Be willing to accept incoming calls and eventually answering basic information and or make hotel reservations on behalf of the guest at our hotel.
- Be willing to be very friendly to everyone who calls.
- Be willing to wear Bluetooth devices to answer calls if required or handset
- Be willing to learn new tasks and help others with their tasks.
- Calls to be answered or placed between 3 PM and 11 PM IST Monday thru Saturday EST no calls whatsoever after this time block.
- Willing to learn and do other daily tasks when required.

**Requirements**:

- One or more years’ experience of Telesales and having a very fluent in American dialect
- Strong customer service and telesales skills Experienced with Web Based Applications and Windows
- Ability to manage sensitive and critical client information
- Excellent verbal and written communication skills Problem solving and decision making skills
- Know MS Office (Excel and Word)

**Are you proficient in?**
- Excellent communication skill with fluency in American dialect English._
- Good organisational skills and the ability to multi-task._

**Qualification: Graduates or above/experienced.**
- Work Schedule: 3 PM IST - 11:00 PM IST
- Job Location: Ernakulam City.

**Salary**: ₹336,000.00 - ₹360,000.00 per year

Schedule:

- Evening shift

Supplemental pay types:

- Yearly bonus

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**
+91 9995894274



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