Service Advisor

17 hours ago

Ernakulam, India SAI SERVICE PVT LTD Full time

1 Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.
- 2 Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).
- 3 Provide clear cost estimates and keep customers informed of work progress.
- 4 Monitor the work progress and keep customers informed of changes in cost and completion times.
- 5 Ensure clear and precise service invoices that shows parts, labour and lubricant charges.
- 6 Promote Value Added Services to Customers.
- 7 Plan and act as per monthly tagets for the workshops.
- 8 Take all necessary actions to resolve customer complaints as per promised time.
- 9 Ensure all customer vehicles are clean and ready according to the promised delivery time.
- 10 Conduct Post-Service Follow-up after 3 days of vehicles delivery to check customers satisfaction.

**Salary**: Up to ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

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