Program Coordinator

6 days ago

India Pearson Full time

This is a career-changing opportunity therefore we are looking for a passionate team-player with exceptional customer service skills. You should have excellent attention to detail and take pride in your professional communication ability, both verbal and written. You should have the curiosity and ability to investigate and seek out answers to questions over multiple technological platforms.
- We require a high school diploma or equivalent level qualifications as a minimum.
- Bachelor's Degree, or equivalent work experience is preferred.
- Experience training, teaching, or coaching is desired.
- Time management skills and the ability to prioritize and multitask is necessary.

**PRIMARY RESPONSIBILITIES**

**Program and Client Service**
- Follow through with incidents, reports, and projects
- Receive and respond to client queries
- Act as an escalation point for service related issues
- Promote client programs and products
- Identify opportunities for improvement and efficiencies.

**Call Center Support**
- Respond and resolve customer queries
- Input accurate customer information into the database
- Provide performance feedback as required

**Education and Experience**:

- Minimum High School Diploma or Equivalent
- Bachelor’s Degree preferred or equivalent work experience
- Experience training, teaching, or coaching
- 3+ years customer service experience preferred

**Skills, Knowledge, and Abilities**:

- Excellent oral and written communication skills
- Familiar with various training tools and models; understanding of learning styles preferred
- Proficiency in Microsoft Office Suite (Access, Excel, Word, etc.)
- Effective problem-solving skills
- Conflict management skills
- Strong organization skills
- Interpersonal savvy and ability to influence and relate to others
- Time management skills
- Ability to deal with ambiguity and overcome objections
- Quickly and effectively adapt to changes
- Must be patient, positive, and professional
- Strong customer service skills
- Coaching skills preferred
- Strong attention to detail
- Ability to set and meet goals

1159741
**Job**: Customer Success

**Job Family**: GO\_TO\_MARKET

**Organization**: Assessment & Qualifications

**Schedule**: FULL\_TIME

**Req ID**: 20321

\#LI-REMOTE

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