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Associate- Adobe Sme

3 weeks ago

Mumbai Maharashtra, India TIAA Full time

Specialist - Adobe SME - IN

Is a Subject Matter Expert for Adobe platforms, who serves as an integral part of the Marketing Technology team. This individual is expected to leverage a deep understanding of Adobe suite to provide solutions for challenges encountered by the team.

Key Responsibilities and Duties
- Develop a deep understanding of the challenges that the enterprise teams face.
- Define and advocate for a product roadmap.
- Inform day-to-day product management, including cross-functional coordination with our Design and Program Management team to see new features through from concept to delivery, to production.
- Monitor and analyze product usage data to identify areas for improvement.
- Conduct system audit and cleanup efforts for improving overall system operation.
- Perform consultant role for Adobe product-related inquiries, providing expert-level guidance and support.
- Troubleshoot and resolve technical issues related to Adobe ecosystem, working closely with various technical teams as necessary.
- Stay updated on the latest features, updates, and enhancements to Adobe products and proactively share this information with relevant stakeholders.
- Build compelling cases, user stories and product requirements.
- Collaborate cross-functionally to realize this vision by working hand-in-hand with teams.
- Make data-driven decisions to optimize product performance.
- Work with early adopters and power users to find opportunities for quick iterations and continuous improvements.
- Demonstrate customer empathy every day.

Educational Requirements
- University (Degree) Preferred

Work Experience
- 3+ Years Required; 5+ Years Preferred

Physical Requirements
- Physical Requirements: Sedentary Work

Career Level

7IC

Related Skills

Agile Methodology, Audience Insights, Audience Segmentation, Consultative Communication, Customer-Focused Campaign Development, Data Analysis, Digital Savviness, Marketing Analytics, Marketing Automation, Problem Solving, Process Management, Relationship Management, Strategic Thinking, Test & Learn Mentality

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization, with a focus on technology, operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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