Student Services Officer

5 days ago

Mysuru Karnataka, India University of the people Full time

University of the People (UoPeople) is the first non-profit, tuition-free, American, accredited, 100% online university. Today, UoPeople has over 1,26,000 students enrolled from more than 200 countries and territories, including 16,500 students who are refugees. We believe that higher education is a basic human right and that it can transform not only the lives of students, but also their families' lives, their communities, their nations, and, by extension, the world UoPeople isn’t a traditional university, and we welcome team members who bring creativity and innovation to their roles. We’re a fast-paced, matrixed organization with remote teams all over the globe. If you’re a self-starter who wants to succeed alongside a passionate team, we’d love to hear from you

The officer is responsible for the back-end processing tasks such as requests, issues, and queries from the internal team.

**Position: Student Services Officer**

**Shift: General Shift**

**Working Days: Mon-Sat (Sat
- Half a day)**

**Work Mode: Hybrid, Mysore**

**RESPONSIBILITIES**:

- Responsible to maintain applicant/student record via **CRM database.**
- Perform all kind of tasks those are assigned by other departments on an agreed service level.
- Respond to all kind of queries concerning applicant/student Status.
- Ability to work to the deadline and maintain good performance standards
- Co-ordinate with other departments effectively.
- Any other task or responsibility may be assigned to you on time-to-time or ad hock basis.

**QUALIFICATIONS**:

- Should have earned Bachelor’sdegree (A fresher or an Experienced)
- **Proficiencyin English.**
- Experience working in an academic environment, especially with educational backend - is an added advantage.
- Experience with CRM or other customer database software - is an added advantage

**SKILLS**:

- **Tech-savvy** - comfortable working in an online environment
- Self-discipline - ability to work remotely as part of an international team
- Good analytical thought process
- Problem solving
- Grasping knowledge
- Organized
- Critical thinking
- Time management skills
- Detail-oriented
- Excellent Communication skills verbal and written
- Process Improvements in process
- Data Oriented
- Maintain cross training programs.

**Job Types**: Full-time, Permanent

Pay: ₹13,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift

**Education**:

- Bachelor's (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)

Ability to Commute:

- Mysore, Karnataka (required)

Work Location: In person

**Speak with the employer**
+91 9999999999

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