CRM Executive

2 days ago

Calicut, India Brandface Retail LLP Full time

**Job Title: CRM Executive - Trainee**

**Roles and Responsibilities**:
As a CRM Executive Trainee, you will play a vital role in managing customer relationships and ensuring customer satisfaction. Here are your key responsibilities:
**Customer Data Management**:Accurately enter and update customer information in the CRM system.
Ensure data integrity and maintain a clean database.

Handle and resolve customer complaints and issues effectively.

**Customer Engagement**:Assist in planning and executing customer engagement strategies and campaigns.
Monitor customer feedback and sentiment to identify areas for improvement.

**Sales Support**:Collaborate with the sales team to track leads, opportunities, and customer interactions.
Provide support in generating quotes, proposals, and contracts.

**Training and Development**:Participate in CRM training programs to become proficient in using CRM tools and systems.
Stay updated on industry best practices and CRM trends.

**Reporting and Analysis**:Prepare regular reports on customer interactions, feedback, and trends.
Provide insights and recommendations based on CRM data analysis.

**Process Improvement**:Identify areas for process improvement within the CRM system and related workflows.
Propose and implement solutions to enhance efficiency and effectiveness.

**Documentation**:Maintain accurate records of customer interactions, transactions, and communication.
Document any issues or concerns raised by customers.

**Team Collaboration**:Collaborate with cross-functional teams such as sales, marketing, and customer support to ensure a unified customer experience.

**Compliance and Quality Assurance**:Ensure compliance with data protection and privacy regulations.
Uphold high standards of quality and professionalism in all customer interactions.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, or related field.
- Strong communication and interpersonal skills.
- Proficiency in CRM software and Microsoft Office Suite.
- Attention to detail and excellent organizational skills.
- Customer-centric mindset and problem-solving abilities.

**Salary**: ₹12,000.00 - ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement

Schedule:

- Day shift

Supplemental pay types:

- Commission pay

Ability to commute/relocate:

- Kozhikode, Kerala: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9037466124

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