Mainframe Systems Programmer

2 weeks ago

Bengaluru, India Ensono Full time

Ensono is a leading IT Mainframe Outsourcer helping Fortune 500 customer's access cutting-edge technologies. Ensono accomplishes this by hiring and retaining exceptional talent dedicated to customer satisfaction.

DUTIES AND RESPONSIBILITIES
- Support Client needs/requirements around usage and support of Huron ObjectStar
- Fulfill customer service orders (CSOs) for mainframe z/OS customers in a timely manner as they pertain to CICS TS and related OEM software products.
- Provide primary support for reported problems related to CICS TS and related OEM software products.
- Follow procedures for installing OEM software products efficiently and according to best practices and Ensono standards (for productivity/scalability purposes).
- Work with members of other functional towers in preparing customer partitions for regular (approximately once per year) operating system upgrade process via a checklist of proactive actions.
- Provide key support for customer migration services (new customer transitions) as they pertain to CICS TS and related OEM software products.
- Assist the assigned project manager in the migration of newly acquired customers such that all technical hurdles are addressed in a timely manner and do not impede the expected progress of the transition nor the targeted migration date.
- In joint cooperation with the Disaster Recovery Services, successfully execute tasks associated with any given customer's disaster recovery plans.
- Adhere to a schedule that efficiently manages resources and allows timely implementations.
- Follow ITSM change control procedures g:

- Implementing vendor product specific corrections ("fixes") and
- Upgrading, maintaining, enhancing or providing new options to applicable z/OS products within any given customer partition.

QUALIFICATIONS AND EXPERIENCE
- Bachelor's degree required and/or equivalent work experience.
- Demonstrable experience on the zSeries (mainframe) platform including "hands on" technical experience (installation and maintenance of products) related to CICS TS and OEM product support.
- Deep working knowledge of Huron ObjectStar
- Thorough working knowledge of the capabilities and use of CICS TS and installation and tailoring of CICS TS and as well as CICS TS related OEM products.
- Thorough working knowledge and experience with the use of IBM's SMP/E.
- Strong analytical skills and understanding of CICS TS concepts, configuration and tailoring.
- Thorough working knowledge of products used to monitor performance of CICS TS regions.
- Self-motivated and able to work independently.
- Must be able to multi-task and work under short deadlines and in high pressure situations.
- Excellent communication skills (written, verbal and presentations)
- Ability to work as part of a team, as well as independently.

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