Voice Chat Process

1 week ago

Jaipur, India Sore Map limited Full time

**Responsibilities**:

- Provide customer support through voice chat, handling customer inquiries and complaints with the highest level of professionalism and courtesy
- Handle high volumes of customer inquiries and resolve problems expeditiously
- Build rapport with customers, maintaining a customer database, and ensuring customer satisfaction
- Develop procedures and processes to improve customer satisfaction, streamline operations, and maximize efficiency
- Collaborate with various teams including tech, product, and quality teams to resolve customer issues while monitoring ongoing communication
- Attend regular meetings to discuss the progress and report customer feedback
- Escalate any unresolved issues and maintain a smooth and productive working environment for all team members

**Requirements**:

- Bachelor's or Associate's degree in any related field or equivalent experience
- Strong communication and interpersonal skills to engage in live chats and effectively work together with other team members
- Ability to work in a fast-paced environment and meet set targets
- Minimum of 2 years of experience in customer care or client relations
- Must be proficient in using live chat software like LiveChat or Intercom
- Must have a high level of emotional intelligence to anticipate and meet customer needs without supervision

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