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Servicenow System Administrator

2 weeks ago

Andhra Pradesh, India Virtusa Full time

Job Description: ServiceNow System Administrator
Position Overview
Key Responsibilities:
Manage the day-to-day administration of the ServiceNow platform, including user management, roles, groups, and permissions.
Configure and customize the platform to meet business needs, including UI updates, form creation, and module enhancements.
Perform regular health checks, system updates, and upgrades to maintain platform stability and compliance.
Monitor ServiceNow performance and troubleshoot any technical issues or incidents.
Collaborate with stakeholders to gather requirements and implement solutions withi9ioln the platform.
Maintain CMDB data integrity by implementing effective governance practices.
Manage platform security, including ACLs, encryption, and integrations with authentication systems (e.g., SSO, LDAP).
Develop and maintain platform documentation, including workflows, scripts, and procedures.
Provide training and support to end users, addressing technical issues and optimizing user experience.
Coordinate with ServiceNow support for bug fixes, feature requests, and issue resolution.
Qualifications:
2+ years of experience as a ServiceNow System Administrator or equivalent role.
In-depth understanding of ServiceNow platform features, including ITSM, CMDB, and Knowledge Management.
Proficiency in managing roles, permissions, and security best practices on the platform.
Experience with ServiceNow upgrades and patches.
Strong analytical and troubleshooting skills.
Familiarity with basic ServiceNow scripting (JavaScript, Glide API) is a plus.
ServiceNow certifications (e.g., Certified System Administrator) are preferred.
Excellent organizational and communication skills, with the ability to support both technical and non-technical users

**About Virtusa**

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 30,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.