Housekeeping Team Member

Job Responsibilities
- Ensuring the cleanliness and tidiness of hotel rooms
- Responding promptly and courteously to guests' requests or complaints
- Restocking room amenities, including toiletries, towels, and linens
- Preparing and delivering food and beverage orders to guest rooms
- Providing information about hotel facilities and local attractions to guests
- Reporting any maintenance or safety issues to the appropriate department
- Handling cash and credit card transactions accurately and securely
- Always maintaining a friendly and professional demeanour
- Collaborating with other hotel departments to ensure guest satisfaction
- Demonstrating a commitment to upholding the hotel's standards of service and cleanliness.

Job Requirements
- Advertises all vacancies on the internal job portal.
- Ensures timely disbursement of offer / intent letters, pre-employment formalities, appointment, confirmation, role enhancement letters to the employees concerned.
- Assists the Human resources team in identifying various strategies to retain talent within the company to minimise attrition, espeically frontline.
- Assists the Human resources head in identifying & developing strategies to increase gender diversity at the hotel level & attain the targets communicated.
- Ensures that an employee's entry and exit formalities are followed as per the laid down processes.
- Adheres to contractor / vendor management provisions as per guidelines specified.
- Follows Up and ensure that the contractor submits the monthly invoices along with relevant supportings for payment of dues. To follow-up with finance for timely payment of dues to the contractor as per the agreement.
- Verifies various inovices related to monthly payment to contractors & put up the same to the HR head for approval.
- Ensures contractors compliance towards various statutes such as Provident Fund, Employees State Insurance, Contract Labour, Regulation and Abolition Act, Payment of Bonus Act, Payment of Wages Act., Payment of Gratuity Act etc.,
- Ensures that the contractor / vendor concerned provides addtional manpower during business exigencies.
- Adheres to the provisions laid out in the benefits manual & staff policies & procedures manual /handbook.
- Administers attendance, leave and other related reimbursement activities in a timely manner
- Assists the HR team in administering discplinary procedures in accordance with the statute or provisions of the standing orders in case of any misconduct, acts of negligence, acts of moral turpitude etc.,
- Adherence to various provisions under various statutory legislations such as Employees Provident Fund Act, Employees State Insurance Act, Payment of Wages Act, Industrial Disupte Act, Contract Labour Regulation and Abolition Act, Payment of Bonus act, Payment of Gratuity Act, Shops and Commercial Establishments Act, Prevention, Prohibition & Redressal of Sexual Harassment at Work Place Act etc.,
- Updates all relevant information related to employees on the notice board, e-screens etc.,
- Follows up any other Reward and recognition program as per practice at the hotel level.
- Liaises with various NGOs to volunteer in various CSR activities as per the hotel CSR plan.
- Participates in Tata Volunteering Week / Month initiative.
- Adhereres to Aaffirmative Action (AA) plan.
- Administration of various employee related facilities such as Staff Dining, Staff Accommodation, Ladies' Night Drop, Day Care centre, Lockers and restrooms, Employee transportation as per the laid down standards.
- Adheres to all the roles & responsbiliites related to safety as defined by the hotel from time to time.