Relationship Officer

3 days ago


PimpriChinchwad Maharashtra, India Dilizent Systems Full time

The Relationship Officer is responsible for establishing and maintaining strong relationships with clients to enhance customer satisfaction and loyalty. This role involves understanding client needs, providing tailored solutions, and promoting the organization's products and services to achieve sales targets. The Relationship Officer is also responsible for networking, identifying new business opportunities, and addressing client queries effectively.
- 1. **Client Relationship Management**:

- Build and maintain strong, lasting relationships with clients.
- Serve as a primary point of contact for clients, addressing any needs or concerns proactively.
- 2. **Sales and Business Development**:

- Identify new business opportunities and generate leads to meet sales targets.
- Conduct presentations and product demonstrations to potential clients.
- Respond promptly to client inquiries and provide solutions in a timely manner.
- Ensure high levels of customer satisfaction through excellent service delivery.
- 4. **Market Research**:

- Monitor market trends and competitor activities to identify new opportunities and risks.
- Gather feedback from clients to improve services and products offered.
- 5. **Documentation and Reporting**:

- Maintain accurate records of client interactions and transactions.
- Prepare regular reports on sales activities, client feedback, and market analysis for management review.
- Collaborate with internal teams to ensure a seamless client experience.
- Participate in team meetings and contribute to developing strategies for client engagement.
- **Qualifications**:

- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field.
- Proven experience in sales, customer service, o

**Job Types**: Full-time, Permanent, Fresher

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (required)

Work Location: In person



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