Customer Care Executive Cloudex Radiology Solution

3 days ago

Cannanore, India Cloudex Radiology Solutions Full time

Cloudex health care private limited is a leading teleradiology company in India. We require a smart experienced customer care executive for the company. He/she has to deal with queries coming from all the centers of the company. He/she requires to learn all the technology and services available in the company.

Salary : as per industry standards

ROLES AND RESPONSIBILITIES:

- Resolve product or service related problems of customers and clarify their doubt and following up to ensure resolution.
- Should be able to understand, clarify and explain details of the queries.
- Make appointments and act as mediator for all the centers of the firm to avail clients needs.
- Communicating and coordinating with colleagues as necessary.
- Follow up with customers on unresolved queries when necessary.
- Screening / monitoring incoming and outgoing calls to ensure quality, customer service, and adherence to the policies and procedures of the company.
- Strong customer service approach to dealing with people at all levels internal and external and ensuring maximum customer satisfaction and implementation of our standard practice.
- Conducting quality assurance surveys with customers and providing feedback to the staff.
- Keep records of all our customer interactions, inquiry, recordings, forms, feedbacks, complaints, comments as well as action taken etc.
- Set long term and short term target KPI’s and prepare daily reports, share it with the superiors.
- Review the metrics and readjust to attain KPI targets.

DESIRED QUALIFICATIONS:

- 2-5 years of client handling experience in an MNC/ health care

settings
- B2B client handling experience in healthcare sector.
- Good understanding of the process, tasks, responsibilities and skills involved in customer service
- Should be comfortable in working rotational shifts and on weekends, as and when required.
- Technical Skill: Microsoft Excel, Word & PPT
- Knowledge of working on computers
- Good Verbal Communications (English / Malayalam / Hindi/other

Indian language is a plus)
- 12th passed or above.

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