Domestic Voice

1 week ago

Mumbai, India Datamatics Financial Services Full time

Customer Service (Voice)
Full Time
Mumbai, India

Job Responsibilities

To answer customers calls and solve customer queries/ complaints or grievances.
To provide all necessary information asked by the customers.
Maintain quality standard and ensure adherence to the quality parameters & ensure customer satisfaction.
Identifies the need to escalate specific issues and follow through where necessary.
Presents detailed information and responds to questions from Managers, clients, and Customers.

Person specification (competencies)

Graduate/Undergraduate with minimum 0-1 year of experience into any BPO calling process.
Good communication skills, both verbal and written.
Detail oriented with strong organizational skills & ability to multi-task.

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