Telecaller with Excel Knowledge

6 days ago

Vasundhra Ghaziabad Uttar Pradesh, India TECHBIZZ INTEGRATORS PVT LTD Full time

We are looking for a motivated and communication-savvy **Telecaller** who also has good **MS Excel skills** to support daily calling activities, maintain customer records, and prepare reports. The role involves handling outbound/inbound calls, following up with leads/customers, and maintaining accurate data in Excel for tracking performance.

**Key Responsibilities**:

- Make outbound calls to potential customers/clients for lead generation, sales, or feedback.
- Attend inbound calls and resolve customer queries professionally.
- Maintain and update customer databases in **Excel** on a daily basis.
- Prepare, manage, and analyze data reports (lead status, follow-ups, sales pipeline, etc.) using Excel.
- Follow up with prospects and ensure timely communication.
- Share daily/weekly call reports with the team/manager.
- Support the sales and operations team with data entry, reporting, and coordination tasks.

**Required Skills & Qualifications**:

- Proven experience in telecalling, telesales, or customer service.
- Excellent communication skills (verbal and written).
- Basic to intermediate knowledge of **MS Excel** (data entry, formatting, formulas, VLOOKUP, Pivot Tables preferred).
- Ability to maintain accurate records and attention to detail.
- Good interpersonal and persuasion skills.
- Ability to work independently and as part of a team.

**Education & Experience**:

- Minimum: 12th Pass / Graduate in any discipline.
- 0-2 years of experience in tele calling /telemarketing/customer support.

Pay: ₹10,000.00 - ₹16,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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