Grievance Redressal Officer

Profile - Grievance officer Location - Pune, Wanowrie Qualification - Graduation Experience - Min. 3 years Working days - 6 Shift - Domestic Salary - 3-4LPA Pay: ₹20,000.00 - ₹29,000.00 per month Schedule: - Fixed shift Work Location: In person

Job Role - Reinstating the faith of consumers in the brand through effective and efficient resolution of all escalations received at Senior Management Desk. - Interact with Senior Stakeholders with in the Group to deliver quick and effective resolution for all escalations. - Suggest projects for improvement in Consumer Experience, Operational Efficiency,...

Grade: M5/M6 Job Role - Leading the Retail Liabilities Skill for the Nodal Desk within Consumer Bank through a dedicated team of Senior Officers - As a Supervisor, leading the last frontier of the service recovery for consumer service issues received as escalations from the Nodal Office, MD & Kotak Leadership Team’s Office - Driving the culture of service...

**Urgent Requirement of TPA Doctor/Grievances Officer at Medicon Group** **Location: Gurgaon Haryana** **Experience: 1 - 3 Years (in TPA/Government Portal Claims Processing)** **Responsibilities**: - Review and process medical claims submitted by policyholders and healthcare providers. - Verify claim details, including medical procedures, diagnosis, and...

Qualifications: -Education: Bachelor’s degree in Human Resources, Business Administration, Customer Service, or a related field. A Master's degree or certification in conflict resolution or labour laws is a plus. -Experience: 3+ years of experience in grievance handling, HR operations, or customer relations, with experience in both employee and...

**Real Time support & Escalation Monitoring** - Monitor service query tracker to ensure tickets raised by sales are getting responded within given TAT. - Prepare regular dashboards & circulate to concerned process owners regarding the queries raised under respective process with status flags. - Prepare & present dashboard for NHOD on various queries raised...

To be aware of all our products and its penetration in the business. - Obtaining the necessary documents from customers along with the payment. - Responding to customer queries and grievances and providing timely information and redressal. - Ensuring committed numbers are achieved. - CMS to be updated. **Salary**: ₹200,000.00 - ₹250,000.00 per...

Job Category KMBL Degree Level Bachelor s Degree Job Title Service Quality Customer Grievance Audit Process Improvement Department Service Quality Customer Experience Reports To Head - Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal...

Job Title Service Quality (Customer Grievance Audit & Process Improvement) Department Service Quality / Customer Experience Reports To Head - Service Quality and Process Improvements Job Purpose The incumbent will be responsible for auditing customer complaints handled and closed by Nodal Officers for consumer bank, with a focus on ensuring...

Job Title: Sales Coordinator / CSA Location: Baner-Pune Key Responsibilities: Order Management Customer Management Sales - MIS reports Collection Management Post Sales Shipment / Customer grievance redressal Proficient in Advance Excel and ERP Tools Skills & Qualifications: Strong proficiency in Advanced Excel (VLOOKUP, Pivot Tables,...