Retail Sales Assistant

14 hours ago

Guindy Chennai Tamil Nadu, India Mithshan Business Services Full time

**Customer Service**: Counter sales staff are often the first point of contact for customers. They greet customers, answer their queries, provide product information, and assist them in making purchases. Excellent customer service skills are essential for this role.
- **Order Processing**: They process customer orders, including taking orders over the counter, via phone calls, or through online platforms. This involves accurately recording customer details, products ordered, and payment information.
- **Product Knowledge**: Counter sales staff need to have a good understanding of the products or services they are selling. They should be able to explain product features, specifications, and benefits to customers effectively.
- **Upselling and Cross-selling**: They identify opportunities to upsell or cross-sell additional products or services to customers. This requires an understanding of customer needs and preferences, as well as knowledge of complementary products.
- **Cash Handling and Transactions**: Counter sales staff handle cash, credit card transactions, and other forms of payment. They must accurately process payments, issue receipts, and maintain proper cash handling procedures.
- **Inventory Management**: They monitor and replenish stock levels on the sales floor. This involves keeping track of inventory, restocking shelves, and notifying management when stock levels are low.
- **Maintaining Cleanliness and Presentation**: Counter sales staff are responsible for maintaining the cleanliness and presentation of the counter area and surrounding space. This includes organizing merchandise, cleaning counters, and ensuring a visually appealing environment for customers.
- **Resolving Customer Issues**: They address customer complaints, returns, and exchanges in a professional and efficient manner. This may involve resolving conflicts, processing refunds, or liaising with other departments to resolve issues.

**Job Types**: Full-time, Part-time

Pay: ₹8,086.00 - ₹16,000.00 per month

**Experience**:

- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: In person

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