Costumer Service Representative

1 week ago

Nangloi Jat Delhi Delhi, India Aprimed Biotech Private Limited Full time

**Objectives**
- Identify and address customer needs, with a goal of total satisfaction
- Provide expert answers to questions about products, pricing, and availability while presenting the value of our product portfolio to customers
- Meet customer-service department sales targets, generating leads when opportunities arise

**Responsibilities**
- Conduct research with available resources to satisfy customer inquiries
- Engage with customers in an inviting, friendly, and professional manner to deliver exceptional experiences and nurture lasting relationships
- Respond quickly, professionally, and accurately to customer inquiries regarding quotes, orders, status, complaints, returns, and warranties
- Meet personal/team qualitative and quantitative targets by explaining the benefits of additional products and services to customers and seizing opportunities to sell
- Maintain daily recordings and documentation of issues and resolutions in a database for sales and executive management teams to review

**Requirements and skills**
- High school diploma or equivalent
- Successful experience in a corporate environment
- Strong communication skills, including active listening and clear articulation
- Ability to solve problems, alleviate conflicts, and escalate tactfully
- Ability to multitask, manage time, and prioritize
- Ability to work individually and as a team member
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Job Types**: Full-time, Permanent

**Salary**: ₹11,084.78 - ₹21,700.68 per month

**Benefits**:

- Leave encashment
- Life insurance

Schedule:

- Monday to Friday

Supplemental pay types:

- Quarterly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Nangloi Jat, Delhi, Delhi (required)

Ability to Relocate:

- Nangloi Jat, Delhi, Delhi: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91 7456057610

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