Product Researcher

Product Design (UX) Researcher

**Who we are**:
Brightly, a Siemens company, is a leading provider of cloud-based operations management software to optimize facilities, assets, and workflow. We empower our clients and our people, combining innovative technology with operational insight to transform the places we learn, live, heal, work, and play. We’re both proud and humbled to play a role in the daily operations of so many clients, and we look forward to continually drive innovation, efficiency, and safety throughout the markets we serve.

**About the job**:
We are seeking a strategic and impact-driven Product Design Researcher to uncover deep insights into user behaviors, needs, and motivations that shape our products. You’ll collaborate closely with cross-functional teams to create customer experience maps, journey maps, and ecosystem mappings, ensuring a seamless and intuitive user journey. As a key member of the Product Design team, you will tackle complex challenges and translate research into actionable, user-centered solutions that drive meaningful outcomes for our clients across manufacturing, education, healthcare, and government.

Beyond your expertise, we value curiosity, collaboration, and a passion for problem-solving. If you thrive in a fast-paced, high-growth environment where research and design drive innovation, Brightly is the place for you. Join us and help shape products that make a real impact on the people and industries we serve.

**What you’ll be doing**:

- : Design, plan, and execute comprehensive user research studies utilizing both qualitative and quantitative methods to uncover actionable insights.
- : Collaborate with stakeholders to develop customer experience maps, journey maps, and ecosystem mappings, ensuring a holistic understanding of user interactions.
- : Work closely with product managers, designers, engineers, and other stakeholders to integrate research findings into product development and strategic decisions.
- : Champion the importance of product design and research across the organization, ensuring user insights are at the forefront of product strategy.
- : Guide and mentor team members and stakeholders in best practices for user research, fostering a culture of continuous learning and empathy-driven design.
- : Translate complex research findings into clear, actionable recommendations and present them to diverse audiences, including senior leadership.
- : Keep up-to-date with the latest research methodologies, tools, and industry trends to continually refine and enhance our research practices.

**What does success look like?**:

- : You deeply understand user needs, immersing yourself in their challenges to ensure our products help them achieve their goals.
- : You actively collaborate with internal and external stakeholders to integrate research into product strategy, driving research-backed decisions that enhance the user experience.
- : You engage cross-functional teams—including Product Design, Product Managers, Data Scientists, Product Operations, and Client Services—fostering open dialogue and ensuring solutions align with business and technical requirements.
- : You work closely with engineers, sharing design rationale and aligning on technical feasibility. You lead interactive workshops with Engineering to define long-term design vision and break it into actionable, iterative steps.

**Qualifications & Experience**:

- Bachelor’s degree in HCI, Cognitive Science, Psychology, Behavioral Economics, Anthropology, Statistics, or a related field—or equivalent practical experience.
- 5+ years of UX research experience, with at least 3 years working on complex enterprise products in a SaaS, marketplace, or agile B2B environment.
- Strong proficiency in user interviews, usability testing, surveys, and contextual inquiries to uncover actionable insights.
- Skilled in research and design tools such as Figma, Miro, Maze, and Dovetail, or similar platforms.
- Proven ability to collaborate within cross-functional teams, integrating research into product strategy.
- Excellent analytical skills, with the ability to translate complex data into clear, actionable insights.
- Strong communication and presentation skills, effectively articulating findings to diverse stakeholders.
- Proactive mindset with a passion for advocating for user needs and driving user-centered design solutions.
- Willingness to travel up to 15% as needed.

**Behavioral Competencies**:

- : Strong conviction in UX research decisions while remaining open to feedback and collaboration to achieve the best outcomes.
- : Thrives in challenges, overcoming setbacks with creativity, persistence, and an innovative mindset.
- : Takes ownership, leads by example, and drives initiatives with enthusiasm and conviction.
- : Outgoing, collaborative, and adaptable, with a positive attitude and the ability to influence and inspire others.

**Shine Brightly**:
Join our team and shine brightly