Executive-customer Relations

2 weeks ago


Gurgaon, India Indigo Airlines Full time

Customer relations is a customer retention process and is an extremely sensitive function.

2. Handle escalated complaints and incidents pertaining to customers/passengers

3. Coordinate with other department - especially Airport management, call center and finance to resolve customer complaints and queries and provide solution to customer

4. Handle baggage mishandling claims and complaints

5. Assist legal team in passenger complaints which lead to legal cases/consumer forum cases

7. Handle internal staff travel requests

8. Handle new sales projects which requires back end support over and above the call center support

**Essential requirements**

1. Able to commute to office independently

2. Work in shift ( days shifts with different timings)

3. A prior work experience of at least 1 year - which involved handling customer calls, queries complaints etc especially with hotels, airlines, travel trade

4.Content writers



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