IT Service Owner

2 days ago

India NOKIA Full time

**Family Description**

Are you passionate about IT Service Operations and want to become our new Junior ERP Service Owner?

As a member of our team, you will learn and contribute:

- To manage all the operational aspects of IT Services within your portfolio including service business continuity and service improvement.

It includes topics like:

- Addressing business escalations and driving Root Cause Analysis (RCA) for incidents
- Setting up service catalogues
- Monitoring the service license usage and needs
- Keeping the pulse on the total service cost
- Managing the service documentation accuracy
- Ensuring that asset & configuration management are handled properly with high standard quality
- To manage the relationship, collaboration and service delivery with respective IT service providers and vendors assuring that they fulfil the agreed service performance levels (SLA’s)
- To work with Project Managers ensuring service requirements are captured, delivered and projects are transitioned smoothly to the IT service provider
- To communicate efficiently towards the business and IT stakeholders

Your skills and experience
- Bachelor's degree in IT engineering or equivalent
- 1-2 years of experience in IT Service Management
- Strong communication skills, your English is fluent
- Team Player

It would be nice if you also had:

- ITIL certification
- Technical understanding IT Platforms and IT Tool landscape of an ERP Eco-system
- Ability to work with people across different regions

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

**What we offer**

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by BloombergWorkplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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