Hwe Platform Service Owner

**The team you'll be part of**

As a member of Nokia Digital Office - Enterprise Infrastructure & Cloud Services - **Service & Operations Management**, you will be part of a team that is redefining IT and shaping the future of Nokia and our digital optimization transformation.

The **Service & Operations Management**team ensures the stability, availability, and high performance of the infrastructure that serves Nokia's entire workforce and upholds the technology for almost every interaction of the company's business.

You will be joining a team of highly skilled, enthusiastic, and passionate Engineers and Service Owners working in this leading-edge and constantly changing space.

**What you will learn and contribute to**

As a **Service Owner for HWE Platform**, you will be accountable for ensuring the overall business continuity, quality assurance and performance of the Hardware Engineering Platform services to fulfill the business stakeholder needs and to meet the IT Service Level Agreements.

Your responsibilities will include (but not limited to) overseeing implementation of tool and process releases (lifecycle management), incident, change and problem management (including RCA approval), execution of requests, demands, support solution and architecture designs jointly with engineering team, process documentation and continuous service improvement of the Hardware Engineering Environments.

Support and enhance the platform for our HW Engineering environments which includes all the computing (APPs, GRIDs & DBs), storage solutions, data management, GRID farms, job scheduling systems (Altair Accelerator), remote app hosting, public and private clouds, user group management and associated security protocols.

You are expected to work closely with the HWE Engineering Team, HWE Service Owners (EDA, MDA, PCB), Service Partners and Global Concept Owners to plan R&D improvements. Ensure understanding of scope and item content and their implications on the end-to-end processes (including costs). Actively seeks for cost saving measures (automation, improved process/flow, etc.), drive change, motivate participants, communication and commit to stakeholders.

The position also requires a balance of technical, financial, and interpersonal skills to ensure that all aspects of HWE Platform, HWE Design Environments and customer service are aligned with the organization's strategic goals.

**HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARN**
- Collaboration with 3rd Party Vendors:

- Vendor Management: Establish and maintain strong relationships with third-party vendors, ensuring contractual obligations and service levels are met.
- Vendor Selection: Collaborate with procurement to select vendors that align with service requirements and goals.
- Cooperation with IaaS, Infra Tools as as a Service, Service Management Office and other Organizations within **Service & Operations Management**unit
- Operational Coordination: Work closely with the operations teams to ensure seamless service delivery and resolve operational issues.
- Service Monitoring: Oversee service monitoring and incident management processes to ensure service availability and reliability.
- Cooperation with Licensing Teams:

- Licensing Compliance: Collaborate with licensing teams to ensure compliance with software and hardware licensing agreements.
- Optimization: Identify opportunities to optimize licensing costs while maintaining compliance.
- Cooperation with Architects and Project Managers:

- Architectural Designs: Work with architects to implement architectural designs that align with the service's strategic goals.
- Project Execution: Collaborate with project managers to ensure successful project implementation and delivery within established timelines.
- Service Governance:

- Service Documentation: Maintain accurate documentation of service-related processes, procedures, roadmaps and configurations.
- Service Improvement: Continuously identify opportunities for service improvement and optimization.
- Collaboration and Communication:

- Collaborate with cross-functional teams, including leadership, to ensure seamless system operation.
- Effectively communicate with internal stakeholders and external vendors.

**Qualifications**

**Education**:Bachelor’s degree in computer science or related field.

**Requirements**:

- Experience of Service Management processes and day-to-day activities in multi-vendor, complex large scale hybrid IT environments.
- Proven experience managing customer relationship and holding service providers accountable.
- Experience and understanding of Hardware Engineering environments and processes.
- Familiarity with HW design and simulation tools and their flows.
- Familiarity with EDA, SoC/FPGA, PCB, MDA and their associated PLM/PDM systems.
- Familiarity of large GRID server environments and their scheduling / management systems.
- Knowledge about private and public cloud solutions (GCP, Azure, AWS).
- Knowledge of IT security