Customer Support Executive

2 days ago


Bengaluru, India Project X Placements Full time

ROLES AND RESPONSIBILITIES
- Provide voice support to customers for a leading ridesharing company.
- Receive Inbound calls and solve queries, and register complaints
- Proactively keeps up to date on new procedures.
- Complete ability and empowerment to provide end-to-end resolution (including online and offline if required)
- Complete responsibility for customer interaction, including liaising with other team members for resolution and follow through (if applicable)
- Deliver targeted results measured by customer satisfaction, end-to-end process effectiveness, efficiency, and quality.

JOB DETAILS
- Company: Leading Multinational BPO
- Client Process: Ridesharing Brand
- Post: Customer Support Executive
- Location: Varthur Rd, Marathahalli, Bangalore
- Shift timings: 24/7 shift (Post 8:00 PM Login or logout Cab will be provided)
- Working Days: 06 Days
- Week Off: 01 Days (Rotational)

PERKS & BENEFITS
- Salary: Upto ₹18,000 Monthly (₹22,500 CTC)
- Incentives: Based on Performance
- PF & Medical Benefits
- Night Shift Allowance: ₹1500
- Attendance Bonus: 2000

SELECTION CRITERIA
- Graduates: min 01 year of experiecnce in Customer Service (Voice)
- Undergraduates: min 18 months of experience in BPO (Voice)
- 02 dose Vaccination is Mandatory for interview
- Applicant should be ready to join immediately and work from office.

REQUIRED SKILLS
- Proficient English & Secondary language skills
- Secondary Languages: Hindi, Kannada, Telugu & Tamil
- Problem solving skills and Active listening

INTERVIEW PROCEDURE
- Round 1 - HR
- Round 2 - Ops
- Round 3 - Client

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹22,500.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Night shift
- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- Kannada (preferred)
- Tamil (preferred)
- Telugu (preferred)

Work Location: One location



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