Customer Excellence Executive Gurgaon

2 days ago

Gurgaon, India Stanza Living Full time

From 2 to 6 year(s) of experience
- ₹ 3,00,000 - 4,50,000 P.A.
- Gurgaon/Gurugramor
- She/he should have worked with cross-functional teams in previous roles and should have driven the customer experience improvement initiatives.
- Good understanding of SOPs, Loop Closure and Resolution; should identify proactively the broken SOPs/processes to share with Cdesign team for changes.
- She/he should be able to handle escalated cases and resolve the customer concerns with cross-functional teams.
- Ability to assess customer sentiments at all stages during the communication, to take the lead proactively in escalating an issue on behalf of the customer.
- This role is to work from the property in the allocated location
- 2-3 years of experience
- Customer handling experience (Must)
- Excellent communication & reporting skills
- Capable of learning on the fly
- Role:_Customer Success Associate
- Salary:_ 3,00,000 - 4,50,000 P.A.
- Industry:_BPO / Call Centre
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Customer Success
- Employment Type:_Full Time, Permanent
- Key Skills- customer experience- Escalation ManagementCustomer ServiceCustomer Satisfactionprocess improvementVoice ProcessCustomer Managementafter salesCustomer SupportCustomer CareCustomer RetentionCSATOperationsCustomer Acquisition- Skills highlighted with ‘‘ are preferred keyskillsEducation
- UG:_Any Graduate
- PG:_Any Postgraduate

**Company Profile**:
Stanza Living

Stanza Living is Indias largest and fastest-growing tech-enabled managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on the design, development, and delivery of daily living solutions tailored to the young consumers lifestyle. From smartly-planned residences, host of amenities and services for hassle-free living to exclusive community engagement programs everything is seamlessly integrated through technology to ensure the highest consumer delight.

Today, we are:

- ** Indias largest managed accommodation company** with over 70,000 beds under management across 22 cities
- Most capitalized player in the managed accommodation space, backed by global marquee investors - **Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners**:

- Recognized as:

- ** Best Residential Real Estate Tech startup in 2021** by leading analysis agency, Tracxn
- ** Yourstory’s 50 Disruptive startups of 2019**:

- ** LinkedIn Top Startup to Work for in 2019**

**The Market**:
The managed accommodation market size across India’s top 30 cities in India is expected to grow more than 4x in the next decade - from USD 20 billion today to USD 80 billion by 2030. Today, Stanza Living is the leader in the space with more than 75% market share in the student housing space and over 60% in the overall organized managed accommodation industry. The industry is evolving at a rapid pace in India, with investments from national and international institutional investors bringing in a large amount of capital to the space.
- Company Info- Contact Company:_Stanza Living
- Address:_19th,20th, 21th, SECTOR -58, GOLF COURSE EXTENSION, GRAND VIEW TOWER SECTOR, Bhondsi, Gurugram, GURGAON, Haryana, India

  • Customer Excellence Executive

    2 weeks ago

    Gurgaon, India EazyDiner Full time

    Duties and Responsibilities: - The primary function of Concierge Executive is to handle all aspects of restaurant reservations for customers. - To assist customers with restaurant enquiries and suggest them the best option as per their requirement. - To maximize revenue by converting enquiries, recognising business prospects and opportunities to upsell...

  • Customer Excellence Executive

    3 hours ago

    Gurgaon, Haryana, India 30 Sundays Full time ₹ 4,80,000 - ₹ 6,00,000 per year

    Job Title: Destination Experience ExecutiveCompany: 30 SundaysLocation: GurgaonPosition Type: Full-TimeDepartment: Customer Excellence (Operations)Budget : 4-5 LPAAbout Us :30 Sundays is a travel company that creates unforgettable vacations just for couples. Founded by alumni from Apple, BCG, University of Michigan, IIT, and IIM, we are revolutionizing the...

  • Customer Care Executive

    8 hours ago

    Gurgaon, India Talent Futures services Full time

    *Hiring for - (Customer service*) *Good communication only* *Location Gurgaon* *Virtual interview* *min 6 months of experience in customer service* *Experience 21k ctc 17 in hand* WhatsApp *8130861446* **Job Types**: Full-time, Regular / Permanent **Salary**: ₹17,000.00 - ₹21,000.00 per month **Benefits**: - Provident Fund Schedule: - Day...

  • Customer Support- BPO- Gurgaon

    1 week ago

    Gurgaon, Haryana, India humanTech Full time ₹ 2,10,000 - ₹ 4,20,000 per year

    Urgent Hiring – Customer Service Role | Gurgaon, Sector 18We are looking for enthusiastic candidates to join our Customer Service team in Gurgaon (Sector 18). Compensation: Up to 35K CTC + Attractive Incentives Eligibility: UG / Graduate – Freshers & Experienced, both can apply Perks: Both side cabs (as per process) Shifts: 24x7 (rotational) Requirement:...

  • Executive Accounts

    1 week ago

    Gurgaon, India myndsolution Full time

    Hi, Immediate Hiring for **Account Executive** Location - Udhog vihar phase-IV Gurgaon Salary Shift - Day shift 5days working **Qualification **Good comms skill** **Excel knowledge is must** **JOB DUTIES AND RESPONSIBILITIES** Job duties and responsibilities include: - Knowledge of Vendor reconcilation - Knowledge of tds and gst - Knowledge of...

  • Hiring Customer Care Executive In Gurgaon

    4 days ago

    Gurgaon, Haryana, India Smart Vision Consultancy Services Full time ₹ 12,000 - ₹ 24,000 per year

    Gurgaon-based domestic bpo is hiring for a customer support profileany grad or undergrad with or without experience. can apply, salary upto - 25k in hand,6 days a week working, excellent comms skills required contact priya

  • Admission Counsellor

    4 days ago

    Gurgaon, Haryana, India ISBS Gurgaon Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionInternational School of Business Studies (ISBS Gurgaon) is a premier institution dedicated to cultivating the next generation of global business leaders. Located in the heart of Gurgaon, ISBS offers students a dynamic learning environment blending academic rigor with real-world exposure. Our cutting-edge programs are designed to meet the...

  • Customer Support- voice process||gurgaon

    2 weeks ago

    Gurgaon, Haryana, India Sana Search International Full time ₹ 2,20,000 - ₹ 3,30,000 per year

    Customer Support Executive- Voice process||gurgaonJob descriptionHandle Queries & Complaints of customersEnsuring end to end resolutionEnsure a significant improvement in customer experienceInternational voice processInternational blended process for gurgaon ocation.Freshers can also apply. Languages : Excellent fluency in English Shift timing : rotational...

  • Executive - Customer Excellence & Retention

    2 days ago

    Gurgaon, India OFB Tech Full time

    From 1 to 4 year(s) of experience - ₹ 2,00,000 - 4,00,000 P.A. - Gurgaon/Gurugram*** **Roles and Responsibilities** - Experience in Customer Handling and Support function - Relationship management and customer retention activities - Customer Calling, research activities, Complaint resolution - B2B Customer Support experience and CRM tools knowledge -...

  • Customer Support- voice process||gurgaon

    7 days ago

    gurgaon, India Sana Search International Full time

    Customer Support Executive- Voice process||gurgaonJob descriptionHandle Queries & Complaints of customersEnsuring end to end resolutionEnsure a significant improvement in customer experienceInternational voice processInternational blended process for gurgaon ocation.Freshers can also apply. Languages : Excellent fluency in English Shift timing : rotational...