Customer Excellence Executive Gurgaon

2 days ago

Gurgaon, India Stanza Living Full time

From 2 to 6 year(s) of experience
- ₹ 3,00,000 - 4,50,000 P.A.
- Gurgaon/Gurugramor
- She/he should have worked with cross-functional teams in previous roles and should have driven the customer experience improvement initiatives.
- Good understanding of SOPs, Loop Closure and Resolution; should identify proactively the broken SOPs/processes to share with Cdesign team for changes.
- She/he should be able to handle escalated cases and resolve the customer concerns with cross-functional teams.
- Ability to assess customer sentiments at all stages during the communication, to take the lead proactively in escalating an issue on behalf of the customer.
- This role is to work from the property in the allocated location
- 2-3 years of experience
- Customer handling experience (Must)
- Excellent communication & reporting skills
- Capable of learning on the fly
- Role:_Customer Success Associate
- Salary:_ 3,00,000 - 4,50,000 P.A.
- Industry:_BPO / Call Centre
- Functional Area:_Customer Success, Service & Operations
- Role Category:_Customer Success
- Employment Type:_Full Time, Permanent
- Key Skills- customer experience- Escalation ManagementCustomer ServiceCustomer Satisfactionprocess improvementVoice ProcessCustomer Managementafter salesCustomer SupportCustomer CareCustomer RetentionCSATOperationsCustomer Acquisition- Skills highlighted with ‘‘ are preferred keyskillsEducation
- UG:_Any Graduate
- PG:_Any Postgraduate

**Company Profile**:
Stanza Living

Stanza Living is Indias largest and fastest-growing tech-enabled managed accommodation company that delivers a hospitality-led living experience to migrant students and young working professionals across India. We have a full-stack business model that focuses on the design, development, and delivery of daily living solutions tailored to the young consumers lifestyle. From smartly-planned residences, host of amenities and services for hassle-free living to exclusive community engagement programs everything is seamlessly integrated through technology to ensure the highest consumer delight.

Today, we are:

- ** Indias largest managed accommodation company** with over 70,000 beds under management across 22 cities
- Most capitalized player in the managed accommodation space, backed by global marquee investors - **Falcon Edge, Equity International, Sequoia Capital, Matrix Partners, Accel Partners**:

- Recognized as:

- ** Best Residential Real Estate Tech startup in 2021** by leading analysis agency, Tracxn
- ** Yourstory’s 50 Disruptive startups of 2019**:

- ** LinkedIn Top Startup to Work for in 2019**

**The Market**:
The managed accommodation market size across India’s top 30 cities in India is expected to grow more than 4x in the next decade - from USD 20 billion today to USD 80 billion by 2030. Today, Stanza Living is the leader in the space with more than 75% market share in the student housing space and over 60% in the overall organized managed accommodation industry. The industry is evolving at a rapid pace in India, with investments from national and international institutional investors bringing in a large amount of capital to the space.
- Company Info- Contact Company:_Stanza Living
- Address:_19th,20th, 21th, SECTOR -58, GOLF COURSE EXTENSION, GRAND VIEW TOWER SECTOR, Bhondsi, Gurugram, GURGAON, Haryana, India

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