
Associate - Projects
21 hours ago
**Job Summary**
**Responsibilities**
- Conduct comprehensive IVR Testing to ensure system functionality and performance.
- Develop and maintain Test Metrics and Reporting to track progress and identify areas for improvement.
- Utilize SNOW for incident management and tracking.
- Implement and manage various Testing Tools and Frameworks to streamline testing processes.
- Perform Manual E2E BPA to validate business processes and ensure they meet requirements.
- Use Rally for agile project management and tracking.
- Leverage HP ALM for test management and execution.
- Utilize Jira for issue tracking and project management.
- Collaborate with cross-functional teams to ensure seamless integration and functionality.
- Provide detailed test reports and documentation to stakeholders.
- Identify and report defects and work with development teams to resolve them.
- Continuously improve testing processes and methodologies to enhance efficiency and effectiveness.
**Qualifications**
- Possess strong experience in IVR Testing and Test Metrics and Reporting.
- Demonstrate proficiency in using SNOW for incident management.
- Have hands-on experience with various Testing Tools and Frameworks.
- Show expertise in Manual E2E BPA and Rally.
- Be skilled in using HP ALM and Jira for test and issue management.
- Have basic programming knowledge to support test script creation.
- Experience in Asset Management Operations is a plus.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
- Ability to work in a hybrid model with day shifts.
- Detail-oriented with a focus on quality and accuracy.
- Proactive in identifying and addressing issues.
- Commitment to continuous improvement and learning.
**Certifications Required**
ISTQB Certified Tester Agile Tester Certification HP ALM Certification
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