Urgent Hiring
7 days ago
Globiva Services Hiring for Social Media Escalation desk at Malad-West Mumbai location
Roles and Responsibilities:
- Handle all customer queries and complaints raised on the social platforms like Facebook, Instagram, LinkedIn, Twitter and reviews on Play / Appstore etc.
- Connect with the customers through Call / E-Mail / Social platforms to provide the best possible resolution.
- Understand the customer grievances and provide appropriate resolution.
- Liaising with different verticals to get the end resolution for the customer.
- Solving/answering prospect and customer issues, complaints, questions/queries in close coordination with the other departments.
- Take a customer-focused approach to handle complaints and escalations.
- Strong follow-up required on all the assigned cases to provide resolution within the framed timelines.
- Ensure that all written communication is carried out as per the customer care procedures
Requirements:
- Minimum 6 months of experience in handling escalations, Customer Support.
- Customer Centric approach
- Excellent written & verbal communication skills
- Ready to work for 6 days a week on rotational week off and rotational shift
**Job Types**: Full-time, Permanent
**Salary**: ₹15,720.48 - ₹25,466.99 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- total work: 1 year (preferred)
Ability to Commute:
- Malad, Mumbai, Maharashtra (required)
Ability to Relocate:
- Malad, Mumbai, Maharashtra: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7617358770
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