Outbound Telesales

1 week ago

Ghaziabad Uttar Pradesh, India Franchise Friend Full time

**Job Title: International Calling Process Associate**

**Location**: Remote (Work from Home)

**Type**: Full-time

**About Us**:
Zolve is a leading [industry] company specializing in [services/products]. We pride ourselves on delivering exceptional customer service and achieving high levels of customer satisfaction. We are looking for motivated and skilled individuals to join our team as International Calling Process Associates to support our global customer base.

**Job Overview**:
As an International Calling Process Associate, you will be responsible for handling outbound and inbound calls to and from international clients and customers. You will play a crucial role in providing exceptional customer service, assisting with inquiries, and resolving any issues that customers may have. This position requires excellent communication skills and a professional demeanor.

**Key Responsibilities**:

- Handle outbound and inbound international calls with professionalism and courtesy.
- Provide product/service information and assistance to customers, ensuring a positive experience.
- Address customer inquiries, complaints, and issues in a timely and efficient manner.
- Maintain a strong knowledge of company products, services, and policies.
- Follow communication scripts and company guidelines to handle different customer scenarios.
- Accurately document and log all call-related information and follow-up actions.
- Collaborate with other team members and departments as needed to resolve customer issues.
- Meet or exceed performance metrics and targets set by the company.
- Maintain a high level of customer satisfaction by ensuring clear and effective communication.
- Stay updated on company promotions and changes in policies to provide accurate information.
- Uphold the company's values and ensure compliance with company policies and regulations.

**Qualifications**:

- Excellent verbal and written communication skills in English.
- Previous experience in customer service or a call center environment, preferably in an international context.
- Strong problem-solving and active listening skills.
- Ability to remain calm and composed while handling customer complaints or challenging situations.
- Familiarity with CRM software and other relevant tools.
- Strong time management skills and the ability to multitask effectively.
- Reliable and high-speed internet connection for remote work.
- Quiet and distraction-free workspace.
- Flexibility to work in shifts, including evenings, weekends, and holidays if required.

**Benefits**:

- Competitive salary and performance-based incentives.
- Flexible work hours and the ability to work from home.
- Comprehensive training and ongoing professional development opportunities.
- Opportunities for career growth within the company.
- Health, dental, and vision insurance (if applicable).
- Paid time off and holidays.

Pay: ₹15,000.00 - ₹27,260.37 per month

**Benefits**:

- Cell phone reimbursement
- Commuter assistance
- Work from home

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Sales: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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